FAQ
50 articles
How to enable the discount code field?Steps to activate the discount code field in your store.
How many free gift variants can be offered? Or Is there a limitation with free gift variants?Understanding the limits on offering free gift variants in your store.
How long does the link last when a customer clicks?Understanding the duration of a customer's clicked link.
Where do I find the collaboration request?Locating and responding to collaboration requests in the app.
Theme extension integrationGuide to integrating theme extensions into your store's design.
Does you app works with frontend built in Nyla (Page Builder)?Understanding if the app is compatible with a frontend built in Nyla.
GWP promotion stopped working after updating product details (e.g., Product title)Fixing GWP promotion issues after updating product details like the title.
Why do I see additional information in my order details?Understanding why extra details appear in your order information.
Is your app capable of Time Series Frequency?Understanding if the app supports Time Series Frequency functionality.
ADG Draft Orders RetentionUnderstanding how long ADG retains draft orders in your store.
I just deleted an automatic discount but it still showing in my store. How can I fix that?Fixing the issue of a deleted discount still appearing in your store.
How does ADU use Draft orders?Understanding how ADU utilizes draft orders in your store.
Does ADU always use a Draft order to prepare a checkout?Understanding if ADU uses a Draft order for checkout preparation.
Can I bypass draft orders from getting created with with GWP/Custom deals?Prevent draft orders from being created with GWP/Custom deals in your store.
Why does Automatic Discounts & Upsells use Draft orders?Understanding why the app uses Draft orders for Automatic Discounts & Upsells.
Have a Discount Code?' Field in General Settings vs. Button on Theme IntegrationUnderstanding the difference between the 'Have a Discount Code?
Does ADU work with RecurrinGO! Subscriptions App?Understanding if ADU is compatible with the RecurrinGO!
Does ADU work with Custom or Unbranded Dynamic Checkout buttons?Understanding if ADU supports custom or unbranded dynamic checkout buttons in your store.
Can I apply discounts only on prepaid and not COD orders?Learn how to apply discounts exclusively to prepaid orders, not cash on delivery ones.
Can we add a draft product as a free gift with purchase?Learn how to add a draft product as a complimentary gift with a purchase in your store
Can I get the Enterprise plan for just 1 month?Understanding the option to subscribe to the Enterprise plan for just one month.
Does ADG work with headless store?Understanding how ADG integrates with your headless store setup.
Will my Shopify Discount work if they are turned off from the app?Understanding if your Shopify discounts will function when deactivated in the app.
Custom Promo Codes via Klaviyo IntegrationCreating and using custom promo codes with Klaviyo integration in your store.
How to change Floating Icon Style on ADGv2.0Steps to customize the floating icon style on ADGv2.
How to change Widget Icon on ADGv2.0Simple steps to customize your Widget Icon on ADGv2.
Can you offer discounts to only mobile customers?Learn how to offer exclusive discounts to your store's mobile customers.
How to view all orders with success fee charges?Steps to find and review all orders with success fee charges in your store.
How to apply discount that requires login with customer tag condition?Steps to apply a login-required discount using customer tags in your store.
Replace checkout button's default behavior with a Custom ScriptChange your checkout button's action with a custom script in your store.
Can retail prices be discounted alongside existing sales in Shopify?Learn if you can apply additional discounts to already discounted items in your Shopify store.
How to perform a test promotion before going liveSteps to test-run a promotion in your store before it goes live.
How to hide Widget UI in ADGv2.0Steps to effectively hide the Widget UI in your ADGv2.
What is a redeeming delay?Understanding what a redeeming delay is and how to handle it.
How do I upgrade from ADG v1.0 (Legacy) to ADG v2.0 (Beta — NEW) app?Step-by-step guide to upgrade from ADG v1.
How to allow or prevent a specific location from triggering a promotionManage promotions by allowing or blocking specific locations from triggering them.
Verify code integration for ADG app on updated theme installationEnsure your ADG app is correctly integrated with your store's updated theme.
Gated Payment DiscountsUnlocking and understanding gated payment discounts on your store.
What Is considered a "Success Fee"? How does it work?Understanding what a 'Success Fee' is and how it impacts your earnings.
Uninstalling ADG: What Happens to Your Promotions and Configurations?What happens to your promotions and configurations when you uninstall ADG from your store?
Does the app work with PayPal or other additional checkout buttons?Understanding if the app supports PayPal and other additional checkout options.
Will ADG work with Headless or custom storefronts that don't use liquid?Understanding if ADG is compatible with non-liquid or headless custom storefronts.
Does ADG work with Shopify POS?Understanding if ADG is compatible with your Shopify POS system.
Discount Display in Cart Drawer and Cart Pages – What You Need to KnowMissing discount code or label in Cart Drawer and Cart Pages
Why Custom Deal Promo Codes Don’t Work at Shopify Checkout (ADU App Guide)Explains why Custom Deal codes don’t work at checkout and how to apply them using the app’s discount code widget.
Redo and Automatic Discounts & Upsells (ADU) CompatibilityExplains why ADU is not compatible with the Redo app and how Redo’s cart/checkout behavior interferes with discount logic.
Affiliate Program for ADU: Automatic DiscountsLearn how to set up and use ADU's automatic discounts in your affiliate program.
How to Assign Roles When Accepting Collaborator AccessSteps to assign roles when adding collaborators to your store.
How to get help from Automic Discounts & Upsells SupportGetting the help you need from Automic Discounts & Upsells Support.
Created a GWP Promotion, but Some Eligible Orders Didn’t Include the Free Gift