What can I do with Barti's phone system?
Quick answer: Barti's built-in phone system (VoIP) lets your team make and take calls right inside Barti, use physical desk phones, capture voicemail with AI summaries, and keep a searchable log of every call linked to the right patient.
Who this is for
Front-desk staff, clinical staff, and practice admins who use Barti to call patients, answer incoming calls, and manage voicemail. Some capabilities (desk-phone setup, voicemail greetings, multiple numbers) are admin-only.
Before you start
Your practice needs a Barti phone number provisioned by your implementation team.
To take or place calls from your computer (the in-app softphone), grant your browser microphone permission, then turn on calling: click your profile initials in the top-right corner of Barti and enable Allow Incoming Calls. (Step-by-step: How do I enable VoIP in the Barti app?)
Desk-phone setup, voicemail greetings, and recording are managed by a practice admin.
What you can do today
Use physical desk/wireless phones (hardphones)
Your team can use SIP desk phones (such as the Yealink T54W) or wireless Handset Yealink W73H ) alongside the in-app softphone.
Desk phones and staff can be grouped in our phone tree so that an incoming call rings the right people together.
Calls can be transferred between desk phones using a configured keypad digit (i.e - ext 22).
Setup guides: Add a VoIP phone · Configure a Yealink T54W · Transfer a call to another VoIP phone . How do I set up a Wireless handset
Make and take calls inside Barti (softphone)
Place a call: Open the dialer (New Call), search for a Patient so the call links to their chart, or use Or enter phone number… to dial any number, then click Place Call.
Answer or decline incoming calls: A pop-up shows the caller's number and, when it matches a chart, the patient's name. Accept or reject from the pop-up.
During a call: mute yourself, open the keypad to send tones, and End Call when you're done.
Choose which number you call from: If your practice has more than one phone number, pick the outbound number from the From: selector before placing the call.
Keep a complete, searchable call log
The Call Log records every call — in or out, from the softphone or a desk phone.
Each entry shows the Phone Number, matched Patient, Staff/Office Phone, call status, Duration, and Date/Time.
Filter by status (Completed, Missed, No Answer, Busy, and more) or date, and search by patient or number.
Block unwanted numbers
From the call log, open the three-dot menu next to a number and select Blocked Number; manage the list under the VoIP section. (Block, view, and unblock phone numbers.)
Capture and act on voicemail
Callers who can't reach your team can leave a voicemail, which appears in the Voicemail tab.
For each message you can Call the person back, Text them, or Create Task to follow up — and listen to the recording right in Barti.
AI voicemail summaries (optional): each message can automatically display a written summary and transcription beneath it, including detected language and an English translation for non-English messages. (How AI voicemail summaries & transcriptions work.)
Route callers automatically with a phone tree
A phone tree greets callers and lets them press a key to reach the right place — for example, "press 1 for appointments, press 2 for billing."
Each menu option routes the caller to a Call Group (so the right team rings together) or straight to Voicemail.
An admin sets this up per phone number under Organization Settings → VoIP → Call Routing, then turns the phone tree Active. When it's off, calls ring all active users and phones as usual.
Phone Tree is a Premium VoIP capability and is enabled per organization. See How do I set up a phone tree in Barti?
Optional capabilities your admin can turn on
Custom voicemail greeting: Admins type a greeting per number under Settings → VoIP → Voicemail Greeting (Custom Voicemail Message); Barti reads it aloud to callers.
Call recording: Recording and in-app playback can be enabled per number for your organization.
Multiple phone numbers: Practices with more than one number can assign numbers and choose which one to call from. (Multi-Number VoIP.)
Block unwanted numbers: From the call log, open the three-dot menu next to a number and select Blocked Number; manage the list under the VoIP section. (Block, view, and unblock phone numbers.)
What you'll see when it works
Calling is on when Allow Incoming Calls is enabled under your profile and your microphone is selected.
Outbound and inbound calls appear in the Call Log within moments, linked to the matching patient.
Voicemails land in the Voicemail tab, and (if AI summaries are enabled) a summary and transcription appear under each one.
Troubleshooting
Why can't I receive incoming calls in Barti?
Click your profile initials in the top-right corner and confirm Allow Incoming Calls is on. Your browser also needs microphone permission granted for Barti.
Why doesn't a call show the patient's name?
Barti matches the caller's number to a patient chart. If the number isn't on file (or the patient called from a different number), the call shows the number only — you can still link it to a chart.
How do I set up a desk phone?
A practice admin adds it under Settings → Communications → VoIP Office Phones (Add Phone), then enters the SIP credentials on the physical phone. See the related setup articles below.
How do I get a phone number into Barti?
Number provisioning and porting are handled with your Barti implementation team rather than self-serve. See How do I port my phone number into Barti?
Related articles
Fin alternate phrasings: - What phone features does Barti have? - Can I make calls from inside Barti? - How does Barti VoIP work? - Does Barti do voicemail and call logging? - What can the Barti phone system do? - Can I use a desk phone with Barti? - Does Barti record calls?
Article type: Overview · Product area: VoIP / Communications · Audience: Customer (staff & admins)