How do I configure the Early Check-In upsell?
The Early Check-In upsell lets guests pay to check in early. Here are the settings that control it.
Earliest time to schedule (the main "days" value)
This setting determines how far in advance a guest is allowed to schedule an early check-in that would block the night before arrival.
If the value is set to 3 days, the guest can only reserve the early check-in within 3 days of their arrival date.
If they try to schedule it 4 or more days before arrival, the system reserves it and takes their card details without charging. Once it passes the threshold (so, at 2 days out), it will either accept or decline the reservation depending on whether the night is available at the 3-day mark.
If they request it within 3 days of arrival (for example, 2 days before), the system allows it, takes their card details, and charges them.
Besty recommendation: Set this to 2–3 days to give yourself enough notice of an early check-in.
Latest time to accept an early check-in
This is the latest point at which a guest can submit an early check-in request and have it accepted.
If set to 1 day, a request submitted 2 days out will be accepted.
A request submitted 12 hours before the reservation will be automatically declined.
Besty recommendation: Set this to 1 day before check-in, again to give yourself enough notice.
Nights of the week
Choose whether guests can check in early on all nights or only on selected nights.
Exceptions
Decide whether to allow early check-ins on the first or last day of the month. You might turn this off for financial cut-offs, statements, operational rest days, pricing changes, deep cleaning, and similar events.
When to block the night before on your calendar
Always block the night before the check-in date — this means you do not allow same-day turns on an early check-in. The system blocks the night before when a guest requests a very early check-in (for example, 8:00 AM). This prevents the room from being sold the night before; if it were sold and the departing guest checked out at 11:00 AM, it would create a service failure for a guest expecting to arrive at 8:00 AM. Blocking guarantees the room is vacant and ready for the early arrival.
Only block the night before if the guest extends by more than a set number of hours — for example, if check-in is 11:00 AM and you've set a 1-hour threshold: a 10:30 AM early check-in causes no block, but a 9:30 AM check-in (more than one hour early) will try to block the night before.
Never block the night before — self-explanatory; the night before is never blocked. This is only used if you allow same-day turns without restrictions.
Monetization
Let Besty optimize the prices (Beta) — Besty adjusts prices automatically. Most clients don't use this because it's in beta.
Use custom pricing — set your own fixed rate for early check-ins. The most common setup is a percentage of the nightly rate, with 1, 2, 3, and 4+ hours priced at 15%, 25%, 35%, and 50%.
Proactively offer an early check-in
When enabled, the AI reaches out to the guest to offer an early check-in. If set to 3 days, it reaches out 3 days before the guest's check-in. We recommend 2–3 days. If unchecked, the guest must go to the upsell portal to book an early check-in themselves, and it won't be offered proactively.