Warning: This must be a WhatsApp business account, not a personal account. If you don't have a WhatsApp business account setup already, do not use this integration. Connecting your personal WhatsApp account here will permanently delete it and replace your personal account with a business one.

That warning is shown on the screen in Besty, and it is accurate. There is no undo, and Besty support cannot restore a personal WhatsApp account once it has been converted. If you are not certain the number you are about to connect belongs to a WhatsApp Business account, stop and check before going any further.

To connect your WhatsApp Business number to Besty:

Once connected, you can send and receive WhatsApp messages with guests from your Besty inbox.

Meta only allows one WhatsApp Business integration per phone number. If your number is already connected to another WhatsApp account, another CRM, or another integration such as your PMS, you'll need to disconnect it from that service first before connecting it to Besty.

This is a Meta restriction rather than a Besty one, so it applies in both directions. If you later want to move the number from Besty to another system, contact your Besty support channel and we can unpair it from our side. Allow a day or two for that to process before attempting the new connection.

Checking which WhatsApp accounts are currently connected, and removing a connection, are both handled by our team rather than in the app. Just ask.

A common question is whether you can keep using your existing number in the WhatsApp Business app — for owner groups, supplier chats and day-to-day use — while also connecting that same number to Besty through the Cloud API. This is what Meta calls coexistence.

Besty does not support coexistence. There is no way to connect a number that is already live in the WhatsApp Business app while keeping it working there. To use the number with Besty, it has to be moved across, which means giving up its use in the app.

If your main business number carries conversation history and groups you cannot lose, the safer approach is to use a different number for Besty rather than migrating that one.

Besty's Autopilot AI does not automatically learn from messages sent through your PMS. The AI draws from your configured Knowledge Base and settings. To improve AI responses, add content directly to your Knowledge Base under each listing.

If your WhatsApp connection isn't working after following these steps, reach out to us via chat or at support@getbesty.ai and we'll help you troubleshoot.