Integrations & Connections
Connecting Besty to your PMS, messaging channels, smart locks and other tools.
By Sam1 author9 articles
Messaging Channels & Widgets
WhatsApp, OTA message sync, and the AI chat widget for your direct booking site.
- How to Connect WhatsApp to BestyConnecting a WhatsApp Business number to Besty, the warning to read first, why coexistence with the WhatsApp Business app is not supported, and what to do if the number is…
- Besty Phone System: Calling, IVR, Voicemail, and Caller IDBesty's built-in phone system: your number, call recording, the three incoming call modes, the greeting library and routing rules, and where each is configured.
- Can I have more than one phone number, or a number outside the US?Besty supports one phone number per account. How to use a local or international number by forwarding, and why voicemail behaves differently on a forwarded call.
- How does the Direct Booking Site Widget work?The AI chat widget for your direct booking site: what it can answer, how to get it enabled and installed, branding and contact capture, running it across multiple properties, and…
- VRBO and Booking.com Message SyncHow Besty receives messages from VRBO and Booking.com, why messages may not appear, and how to set up the proxy email connection.
Smart Locks
Connecting locks and how access codes are generated and delivered.
- How does the Smartlocks integration work?Besty's Integrated Locks product connects your smart lock devices directly into your Besty workflow, so your team has everything in one place.
- Smart Lock Integration: Setup, Access Codes, and Supported DevicesHow locks connect, how access codes are generated and when they activate, and the Lock Preferences settings behind the most common question, why a guest cannot get in yet.
- Why Aren't Door Codes Being Sent in Guest Messages?Troubleshooting steps to take when door codes aren't included in your arrival instructions to guests.