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Pro Tip - How to access Chalk It Pro support

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Written by Support Team
Updated this week

How to Reach Our Support Team

At Chalk It Pro, we are committed to providing you with reliable software and the support you need to manage your gym effectively. We understand that technology can sometimes present challenges, and our dedicated team is here to assist you every step of the way.

Fastest Way to Get Help: Our Help Center

The quickest and easiest way to find answers is by visiting our comprehensive Help Center. Accessible directly from the "Tutorials/FAQs" section in your app's menu, our Help Center contains nearly 300 articles covering a wide range of topics, including:

  • Admin and Coach Functions

  • Athlete Profiles and Management

  • Marketplace Programming

  • Billing and Member Information

  • Software Integrations

Contacting Our Support Team

If you can't find the answer you're looking for in the Help Center, or if you need to report a bug, request a new feature, or discuss a concern, you can reach our team through the following channels:

  • Chat: Use the chat feature located on the Tutorials/FAQs page.

  • Email: Send a detailed message to support@chalkitpro.com.

Our support inbox is monitored closely throughout the week and periodically on weekends. While response times may vary, we will address your inquiry as quickly as possible.

For More Complex Issues

Some issues require more in-depth support than an email or chat conversation can provide. In these cases, we are happy to schedule a Zoom call to walk you through a solution. We can also create personalized video tutorials that you can reference anytime.

To help us resolve your issue efficiently, please include the following (if applicable) in your support request:

  • A detailed description of the problem.

  • Information on who is experiencing the issue (e.g., specific members, coaches).

  • The time and date the issue occurred.

  • Screenshots or a screen recording of the issue.

Your detailed information allows us to gather necessary data, investigate the problem thoroughly, and provide you with an effective solution.

Thank you for your patience and for being a part of the Chalk It Pro community. We are dedicated to helping you succeed.

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