Chariot's video survey links use the LiveSwitch Contact integration to send customers a link to start a virtual walkthrough. If those links aren't going out or customers aren't receiving them, here's where to start.
Step 1: Confirm the LiveSwitch integration is connected
The video survey feature requires an active LiveSwitch Contact account linked to Chariot:
Go to Settings > Integrations
Look for LiveSwitch and confirm it shows as connected
If it's not connected or showing an error, click to reconnect and log in with your LiveSwitch credentials
TIP: even if it's already showing connected, click the LiveSwitch login button to reconnect to confirm 100% that it is still connected.
Step 2: Confirm the customer's phone number is on file
Video survey links are sent via text message. If the customer doesn't have a phone number saved in Chariot, the link won't send. Open the job, check the customer's contact info, and make sure a valid mobile number is entered.
Step 3: How to send a video survey link
If everything above checks out but you're not sure how to send the link:
Open the job in Chariot
Look for the Video Survey option (usually in the job actions area or a dedicated tab)
Click to generate and send the link — it'll go to the customer's phone number via text
Still having issues?
If the link sends but the customer says they can't access the video call, the issue may be on the LiveSwitch side. Have the customer try on a different device or browser. For persistent issues, contact LiveSwitch support directly or reach out to us at support@chariotmove.com.