After much anticipation, planning, and testing - We're excited to present the Waitlists feature!
The waitlist is opted into per event (or event series) and works on a "first come, first served" basis. It's super easy to use and has the potential to save you many hours of admin work in chasing up members who have expressed interest in full classes!
You can either edit an existing event or event series, or create a new event. Let's start fresh! We create an event the usual way, by clicking "Add class/event".
Enter the fields as you would to set up an event, but take note of the "Enable waitlist for this event" option.
As you have probably guessed, we'll be ticking that to enable waitlists for this event. After that box is ticked, you'll be able to limit the waitlist or leave the prompt blank for unlimited number of spaces for waitlist bookings:
Once the event has been created, people can book the event as usual. When the maximum spaces fill up... the magic happens!
Members added to a full event will be placed on the waitlist, and you will be able to see the order in which they will be offered a place:
Currently, this is a "first come, first served" basis - so if you wish to change the order, you would need to cancel them out of the waitlist using the "x" button and then rebook your waitlist into the order you desire.
How can I book members or add them to the waitlist?
Head into the member's contact page to add them into an event as normal.
Where you will find this pop-up prompt if you try to book into a full event:
And the member will now have this "Waitlist" tab in their attendance tab on their profile page:
How can my members manage their waitlists in the App?
Members can join waitlists for events on the mobile app by selecting the event > join waitlist:
Members can view their waitlisted events through their mobile app under "Booked" - "Upcoming":
By selecting the waitlisted event, members can choose to leave the waitlist:
When a space becomes available, the member who is next on the waitlist will receive an email to let them know they have been booked into the class.
How can I view the waitlist for an event?
To view the waitlist for an event at a glance, simply go to your calendar and click onto the event - It will display like this:
That's all there is to it - All that's left to decide now is how you're going to use up all this newly freed up admin time!
If you have any further questions or queries, please don't hesitate to contact us at support@clubworx.com