If the CoachRx mobile app will not open, freezes at the login screen, or crashes during a workout, follow this troubleshooting flow before opening a support ticket. Most reports are resolved by one of the first three steps.
Step 1: Force quit and reopen
Force quitting clears whatever the app got stuck on without losing any of your data.
iPhone (iOS):
Swipe up from the bottom of the screen and pause in the middle (or double-tap the home button on older iPhones).
Find the CoachRx app card.
Swipe the CoachRx card up off the top of the screen.
Reopen CoachRx from your home screen.
Android:
Open Settings on your device.
Go to Apps and find CoachRx.
Tap Force stop.
Reopen CoachRx from your home screen.
Step 2: Confirm you are on the latest app version
A surprising number of crash reports trace back to a phone running an outdated version of the CoachRx app while the rest of the platform has moved on.
Open the App Store (iPhone) or Google Play Store (Android).
Search for CoachRx.
If you see an Update button, tap it.
When the update finishes, reopen the app.
You can confirm the version you are running inside the app under Settings > About.
Step 3: Check for an iOS or Android update
A device-level OS that is multiple versions behind can cause our app to behave unpredictably.
iPhone: Settings > General > Software Update.
Android: Settings > System > System update (the path varies by manufacturer).
If a system update is available, install it and try the app again.
Step 4: Restart your phone
A full power cycle resolves a meaningful percentage of "the app just won't open" reports.
Power your phone fully off.
Wait 10 seconds.
Power it back on.
Reopen the CoachRx app.
Step 5: Reinstall the app
Your data lives on the CoachRx server, not on your phone, so deleting the app does not delete your account, programs, history, or messages. Reinstalling forces a clean copy of the app onto your device.
Press and hold the CoachRx icon and choose Delete App (iOS) or Uninstall (Android).
Open the App Store or Play Store.
Search for CoachRx and reinstall it.
Log back in with your existing email and password.
Step 6: Try a stable network
If you are stuck on a loading screen rather than an outright crash, switch between WiFi and cellular and try again. We have seen captive WiFi networks (hotels, gyms) silently block the parts of the app that need to talk to our servers.
If the app still will not open
Email coachrxsupport@opexfit.com with:
Your phone make and model (for example, iPhone 15 Pro, Samsung Galaxy S24).
Your iOS or Android version.
The CoachRx app version number from Settings > About.
A description of exactly what happens (does it open then crash, never open at all, hang on a white screen, freeze on the login screen, etc.).
A screen recording if possible. iPhone screen recording is in Control Center; Android has it in the quick settings panel.
That information lets us reproduce the issue and route the ticket to the right engineer fast.
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Samsung devices uploading videos: If the crash specifically happens when uploading a trimmed video on a Samsung phone, see CoachRx App Crashing When Uploading Videos on Samsung Devices for the workaround.
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