What can I do if my physical card delivery is delayed?

If your physical card delivery is delayed, there are several steps you can take to manage the situation and continue making payments. This guide provides an overview of the options available to you, including using virtual cards, tracking your delivery, and reordering cards if necessary.

While waiting for your physical card to arrive, you can use a virtual card to make purchases. Virtual cards are a convenient and secure alternative that can be activated quickly through the Deblock app. Here’s how to use a virtual card:

Virtual cards are free to activate and can be used immediately. They provide a seamless way to access your funds without waiting for the physical card to arrive.

If your card has been shipped, you can track its delivery status using the tracking information provided in the Deblock app. For express deliveries, such as those sent via DHL, you can use the tracking link to monitor the shipment’s progress. Note that tracking updates may take some time to appear, especially if the shipment is still in transit to the destination country. For standard deliveries sent via untracked mail, the app may update the status automatically when the expected delivery window passes. If the card does not arrive within the standard timeframe, you may need to reorder a new card.

If your physical card has not arrived after the standard delivery window, you can reorder a new card through the Deblock app. Here’s how:

Reordering a card will automatically terminate the original card for security reasons, and it cannot be reactivated. Any applicable fees for reordering will be refunded.

Delays may occur due to stock shortages, especially for special edition or premium cards. In such cases, your order remains active and will be shipped automatically once new stock is available. You can also choose to order a different card design if you prefer not to wait.

For express deliveries, delays may occur due to issues with the carrier. Use the tracking number provided to contact the courier for updates or to arrange redelivery.

Yes. You can activate and use a virtual card to make purchases. Virtual cards can be added to Apple Pay or Google Pay for contactless payments.

If your card is delayed because the selected design is out of stock, you can either wait for the stock to be replenished or order a different card design.

Yes. Premium plan users can order up to three cards with free express delivery. Ordering an additional card will not affect your existing order. By following these steps and utilising the available options, you can manage delays effectively and continue accessing your funds without interruption.