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Why is a vehicle in a 'pending' state?

Learn all about the activation process and delays in data

Updated over a week ago

For some brands the activation might be delayed. This is because the car manufacturer did not yet approve/confirm the connection.

This can happen for the following brands:

  • Tesla

  • Mercedes

  • Ford/Mustang

  • Renault

  • Peugeot

  • Citroën

  • Opel

  • Jeep

  • Fiat

Although the approval process often completes automatically, there are some things you can do. Make sure you complete all steps as described in the guides for your specific brand, which can be found here. In some cases, driving or charging the vehicle can also trigger the activation.

If the car has been in a pending state for more than 5 days ánd you have completed all required steps (incl. driving/charging the car), please contact us. We will investigate the issue together with the car manufacturer.

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