The following are the most frequently asked questions Customers may have while using Enrollsy.
Where do I go to enroll? The company you are enrolling in should provide instructions on enrolling. It could be through a link on their website, a link emailed, or through the Enrollsy Customer App. Contact them for those instructions. For more information on how to enroll, click here.
Can I enroll more than one person at a time? Yes! Just click the plus button beside "Add another Enrollee" at the bottom of the Enroll Form. You can also enroll the current Enrollee in another Program.
How do I re-enroll? This can easily be done from within the Enrollsy App. Here are specific instructions for re-enrolling within the Portal.
How do I access my account? The company you are enrolling with should provide you with an Account access link. Contact them for this link.
How do I reset my password? Contact the company you enrolled with to get a Password Reset Link.
What will I be charged? If the company you are enrolling in charges a fee at enrollment, you will be charged immediately. If they charge a recurring fee (and you sign up for a Payment Plan), your payment method will be charged the number of payment events described.
Will my payment method be saved? Yes. Once you enter your bank information or credit card/debit card number, Enrollsy securely saves the information. No numbers can be viewed by us or the company you are enrolling with.
Why can't I submit my application or document? Be sure all required fields are completed. Also, ensure you have made all selections and you are not enrolling in a Program you are already enrolled in.
How do I contact support? Please reach out to the company you are enrolled with and speak to one of their administrators first. If needed, that administrator can contact us via chat or email with your issue.
How do I access Documents I need to fill out and sign? When the company you're enrolled with sends you a Document to sign, you will receive an email. See this article for more information.
How do I download or upload Documents? It's easy to download or upload Documents in the Customer Portal.
How do I make changes to my information? Sign in to your Account in the Customer Portal and go to the Home page. Click on "Make Payment."
How do I see my transactions? Sign in to your Account in the Customer Portal and go to the Transactions page. See How to view your Financial Account and How to view/print Transaction Statements for more detailed information.
How do I edit my bank and/or credit card information? Sign in to your Account in the Customer Portal and go to the Home Page. Click on "Make a Payment." Scroll down to the bottom to enter or edit payment methods.
How do I text the Instructor? SMS text messages from Enrollsy as actual text messages in whatever Messages app you use (not in the Enrollsy App itself).
How do I opt out of text messages? Reply "STOP." See this article for more info.
How do I check in and out? In the Customer Portal, choose Activities. Select the Enrollee's name then select Check In or Check Out from the Activity drop-down menu. Click Post.
How do I view Activities or other Content? Learn how to view Activities and Content in the Customer Portal here.
How do I contact support? Reach out to the company you are enrolled with and speak to one of their administrators first. If needed, that administrator can contact us via chat or email with your issue. You can also visit our Support Center for customer-centric articles.