The following are the most frequently asked questions Customers may have while using Enrollsy.
Where do I go to enroll? The company you are enrolling in should provide instructions on enrolling. It could be through a link on their website, a link emailed, or through the Enrollsy Customer Portal. Contact them for those instructions. For more information on how to enroll, click here.
Can I enroll more than one person at a time? Yes! Just click the plus button beside "Add another Enrollee" at the bottom of the Enroll Form. [NOTE: "Enrollee" might be another name, such as "Student" or "Child"] You can also enroll the current Enrollee in another Program.
How do I re-enroll? This can easily be done from within the Enrollsy App. Here are specific instructions for re-enrolling within the Portal.
How do I access my account? The company you are enrolling with should provide you with an Account access link. Contact them for this link.
How do I reset my password? Contact the company you are enrolled in to get a Password Reset Link.
What will I be charged? If the company you are enrolling in charges a fee at enrollment, you will be charged immediately. If they charge a recurring fee (and you sign up for a Payment Plan), your payment method will be charged the number of payment events described.
Will my payment method be saved? Yes. Once you enter your bank information or credit card/debit card number, Enrollsy securely saves the information. No numbers can be viewed by us or the company you are enrolling with.
Why can't I submit my application or document? Be sure all required fields are completed. Also, ensure you have made all selections, and you are not enrolling in a Program you are already enrolled in.
Why does the Class say it's full? Enrollsy operates on a real-time reservation system. The system gives each customer 30 minutes to complete enrollment. If a customer fails to complete the reservation in time, their reservation will be released. It's possible if a lot of people are enrolling at one time that a Class can become full before your enrollment is completed. If this happens, try again later or contact your company's administrator to see if they can enroll you.
How do I enroll on a Waitlist? Go through the Enroll Form (either through the portal or a link) and then choose a waitlist option at the program selection section. The waitlist can be either an internal or external waitlist. Click here for more steps.
How do I cancel a Class? If the company you are enrolled in allows self-cancellation, find out how to cancel a Class here. Otherwise, you will have to contact your company administrator to get them to cancel the Class.
How do I access Documents I need to fill out and sign? When the company you're enrolled with sends you a Document to sign, you will receive an email. See this article for more information.
What if there are two signers and only one account holder? If the same email address is used for both signers, the system will send a second email after the Document is signed the first time.
How do I make a payment? Sign in to your Account in the Customer Portal and go to the Home page. Click on "Make Payment."
How do I see my transactions? Sign in to your Account in the Customer Portal and go to the Transactions page. See How to View Your Financial Account and How to View/Print Transaction Statements for more detailed information.
How do I print a payment receipt? You can easily print a receipt from the Customer Portal. Click here to view instructions.
How do I edit my bank and/or credit card information? Sign in to your Account in the Customer Portal and go to the Home Page. Click on "Edit" under Payment Info on File. Click the trashcan icon to delete the current method, and then enter the new payment methods.
How do I set up or change a Payment Plan? You can only view current Payment Plans. To set up a new payment plan or to change your current one, please contact your company.
How do I contact support? Reach out to the company you are enrolled with and speak to one of their administrators first. If needed, that administrator can contact us via chat or email with your issue. You can also visit our Support Center for customer-centric articles.