One of the useful features of the app is to limit the number of tickets available per event. This is helpful for events that have limited space or if the event is not an assigned seating event but has limited seats.

Once the number of tickets available is sold, it will show as sold out and customers can no longer purchase a ticket, however, there are instances where tickets show as sold out even when there should still be tickets available for purchase.

When creating the event on the app, you can set the number of tickets available. Now, once you have created and saved the event, this automatically creates a product page on your Shopify store. This product page is what your customers see when they purchase a ticket.

Now, like a normal product on your Shopify store, you will also have the option of setting the number of products available, the number of tickets set on the Evey app will reflect the number of products available on the Shopify settings.
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This can be edited, however, editing the ticket inventory directly within Shopify might create discrepancies between the Shopify store and the app. If these inventories don’t sync, it can result in accurate “Sold out” indications.

To avoid this, if you need to add or edit ticket availability, ensure that modifications are made directly within the event settings on the Evey app, rather than altering the inventory on the Shopify store.

Here’s our article on how you can set ticket inventory on the app.

If you have questions, please do not hesitate to reach out to us!