Hey Evey Users!
Here are answers to some of our more frequently asked questions. If you have a question that isn't answered here, don't hesitate to contact our support team at hello@eveyevents.com.
What are the charges you can expect from Evey?
All subscription plans have a base monthly fee that is charged no matter how many tickets you sell. In addition to this base monthly fee, we also charge a separate fee for each ticket you sell; this per-ticket fee varies based on your chosen plan. See the pricing page for the different plan options and the billing help page for more details.
When will my customers receive their tickets?
Once an order is completed in Shopify, that includes having the order marked as "Paid" and "Fulfilled" in your admin, an attendee will be automatically created in Evey, and a ticket will be sent out to that customer. This is unless you have chosen the option to manually send tickets through Evey Settings, which we cover in an article found here.
What if I want to offer different ticket types?
After creating your event initially, you can go to "Event Settings" and "Ticket Types" to create as many different ticket types at various price points as you need.
Somebody asked for a refund for their order. Do I need to do anything in Evey?
Once the refund is completed in Shopify, we advise you to go to the Evey application, find the corresponding tickets for the order and choose the "Cancel Attendee" action. This will cancel the attendee and invalidate the related ticket.
I'm trying to log into the check-in interface, but it says my log-in isn't correct.
Before you can log into the check-in interface, you will have to create a "Check-in" account through the application. You will find this option on the right-hand side of the app's navigation bar. We use "Check-in" accounts to keep your Shopify admin access secure. More information on checking in attendees can be found here.
Do I need to purchase special equipment to scan tickets?
You can use any internet-connected device with a camera and the ability to scan QR Codes. This includes iOS devices running the latest software and Android devices with a QR scanning app downloaded. More information on scanning tickets can be found here.
My event is over now; what do I do?
If you only have a single event and are not planning any more soon, you may want to cancel your subscription until you're ready to go live with your next event. If this is the case, once your event is over, you can navigate to Settings -> Subscriptions from the event listing page within the Evey application, where you will be able to cancel or change your subscription to stop the charges from Evey for that event. Once your subscription is canceled, much of the data from the event will no longer be accessible through the application, and you will also be free to delete the event.
Do Evey Events offer phone support?
Generally, phone calls are not the quickest or most effective way to resolve support questions. Therefore, phone calls have to be scheduled ahead of time whenever possible. However, our excellent support team will usually respond within an hour during regular operating hours.
Can I unarchive an event?
Evey has a great built-in feature that allows you to archive any event you want to store data on but remove it from your dashboard view. Please be very careful using this feature because, at this time, if you happen to archive an event, there is no way we can unarchive it. If you are considering the events data, including the attendee list, it would be a great idea to export a CSV file. We have a fantastic step-by-step guide on how to do that here.