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Frequently Asked Questions

Updated over 3 weeks ago

Hey Evey users! Here are answers to some of our most commonly asked questions. If you don’t see your question here, feel free to contact our support through our chatbox.


What are the charges you can expect from Evey?

All subscription plans include a base monthly fee, charged regardless of how many tickets you sell. In addition to this, there's a per-ticket fee that varies depending on your plan.


Why You're Still Being Charged for Evey

If you're still being charged for Evey Events & Tickets (Evey), it's likely because the app is still installed on your store—even if you’re no longer actively using it.

To stop future charges, you can either:

If you need help, you can contact our support team.


When will my customers receive their tickets?

Tickets are sent automatically once an order is marked as “Paid” and “Fulfilled” in Shopify. If you've enabled manual ticket sending in Evey Settings, tickets will only be sent when triggered manually.

  • Learn more about sending tickets here.


What if I want to offer different ticket types?

After creating your event, go to “Event Settings” > “Ticket Types” to create multiple ticket types at different price points.


Somebody asked for a refund. Do I need to do anything in Evey?

After issuing the refund in Shopify, go to the Evey app, locate the associated tickets, and click “Cancel Attendee” to invalidate the ticket.


I’m trying to log into the check-in interface, but it says my login isn’t correct.

You need to create a Check-In account from within the Evey app. This is separate from your Shopify login and is accessible from the app's top navigation bar.

  • More details are available here.


Do I need to purchase special equipment to scan tickets?

No. You can use any internet-connected device with a camera capable of scanning QR codes, such as:

  • iOS devices running the latest software

  • Android devices with a QR scanning app

Learn more about scanning tickets here.


My event is over. What should I do?

If you're not planning another event soon, you can cancel your subscription. Go to “Settings” > “Subscriptions” in the Evey app to stop future charges.

Note: Once canceled, event data will no longer be accessible, and you may delete the event.


Can I unarchive an event?

No, events cannot be unarchived once archived. If you need data from the event, such as attendee lists, export a CSV before archiving.

Follow this step-by-step guide on how to export attendees.

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