The full Test Email feature in Evey Events (which sends a preview with your actual email content) is temporarily disabled while our development team works on a fix. You can still confirm your Email Service Provider connection is working, just not with a full content preview yet.
What's Happening
Normally, the Send Test Email option under your Email Service Provider settings sends you a preview that includes your actual email content, so you can check formatting, branding, and event ticket details before your event goes live.
This feature is currently disabled due to a known issue, and our development team is actively working on a fix.
What You Can Do in the Meantime
You can still send a basic test email from your Email Service Provider settings. This confirms that:
Your Email Service Provider connection is working
Emails can be sent and received successfully
This basic test email will not include your actual email content (template, event ticket details, branding, etc.), it's only meant to confirm the connection is functioning.
When Will This Be Fixed?
There's no fixed timeline yet, but this article will be updated once the full test email feature is restored. If you'd like a status update, feel free to reach out to our support team and we'll let you know where things stand.
If you have any questions in the meantime, feel free to reach out to our support team.