Subscribers may cancel their subscription at any time during their externship. Below is an overview of how the process works and what to expect once cancellation is initiated.

All Extern subscriptions operate on 30-day, 4-month or 1-year pay periods, with the exception of the free 7-day trial when they sign up. When a subscriber cancels, they retain full access to the student portal until the end of the current pay period. After that period concludes, the subscription will automatically end, and access to the portal will be removed.

You’re eligible for a full refund of a charge if, within 48 hours of a new pay period starting, you either cancel your subscription or contact Extern Support to request a refund. Refunds aren’t issued automatically when you cancel, so if you cancel within the window, please contact Extern Support promptly to request your refund. After 48 hours, that charge can’t be refunded, and you keep access until the end of the pay period.

The 48 hours start at the time of the charge and run on calendar time, not business hours, so weekends count toward the window. We accept and honor refund requests that come in on Saturdays and Sundays too.

Extern reserves the right to decline a refund if the subscription has been used during the pay period the refund is requested for.