It’s possible to see a payment processed after canceling your subscription due to how Extern’s billing system schedules and finalizes invoices. This article explains why that happens and what options are available if you’ve recently cancelled.
How the Billing Cycle Works
1. Invoices Trigger the Pay Period
Once an invoice is created, it automatically begins the pay period for your subscription.
If you cancel after an invoice is created but before it posts, the system still processes the scheduled payment for that invoice.
2. Payments Continue Until Successful
After an invoice is generated, the system continues trying to process the payment until it succeeds.
If the payment fails and you cancel your subscription, you may still receive payment reminder notifications for that outstanding invoice.
These notifications do not mean your subscription is active again; they simply relate to the existing unpaid invoice.
Refund Eligibility
Extern provides refunds if requested within 48 hours of the pay period starting.
Refunds requested after 48 hours from the start of the pay period are not eligible.
Situation | Refund Eligibility |
Payment processed within 48 hours of pay period start | Eligible for refund |
Payment processed after 48 hours of pay period start | Not eligible for refund |
Payment fails but user cancels before retry succeeds | Invoice still due, notifications may continue |
Summary
Once an invoice is created, the system automatically begins the billing process.
Cancelling after invoice creation does not stop that payment from processing.
Failed payments may continue generating notifications even if your subscription is cancelled.
Refunds are available only if requested within 48 hours of the pay period starting.