When you cancel your subscription, your student portal may still appear active because your subscription remains valid until the end of your current pay period.
Here’s what this means for you:
Once a subscription is paid, you keep full access to the student portal and all resources until the pay period ends, even if you cancel before then.
Access will automatically end once the current pay period expires.
Outside the 48-hour refund window below, no refunds or credits are issued for unused days within the pay period.
Refund and Cancellation Policy
You’re eligible for a full refund of a charge if, within 48 hours of a new pay period starting, you either cancel your subscription or contact Extern Support to request a refund.
Refunds aren’t issued automatically when you cancel. If you cancel within the window, contact Extern Support promptly to request your refund.
The 48 hours start at the time of the charge and run on calendar time, not business hours, so weekends count toward the window. We accept and honor refund requests that come in on Saturdays and Sundays too.
Extern reserves the right to decline a refund if the subscription has been used during the pay period the refund is requested for.
After more than 48 hours, that charge can’t be refunded, and refunds are not provided for any days not used.
How to Confirm Your Subscription Status
If you want to verify that your subscription is properly cancelled, contact the Extern Support Team. We’ll be happy to confirm the status for you.