When you cancel your subscription, your student portal may still appear active because your subscription remains valid until the end of your current pay period.
Here’s what this means for you:
Once a subscription is paid, you keep full access to the student portal and all resources until the pay period ends, even if you cancel before then.
Access will automatically end once the current pay period expires.
Outside the 48-hour refund window below, no refunds or credits are issued for unused days within the pay period.
Refund and Cancellation Policy
If you cancel your subscription within 48 hours of a new pay period starting, you’re eligible for a full refund of that charge, no questions asked.
If you cancel more than 48 hours after the pay period started, that charge can’t be refunded, and refunds are not provided for any days not used.
How to Confirm Your Subscription Status
If you want to verify that your subscription is properly cancelled, contact the Extern Support Team. We’ll be happy to confirm the status for you.