Firsty Credits are wallet balance you can spend at checkout on eligible paid plans in the Firsty app or Grab mini-app.
This article covers what Credits are, how to add them, and how they differ from Firsty Free. For buying plans inside Grab, see How to Purchase Daily Plans or Credits with Grab. For in-app calling rates, see Using calling with Firsty.
Credits are money stored in your Firsty Wallet. You apply them when you confirm a paid purchase. They are not a replacement for Firsty Free (ad-supported data). New customers are not sold the legacy Flex pay-as-you-go mode; a small number of existing accounts may still see Flex while we migrate them.
What you can use Credits for
Daily plans (for example Comfort+ or First Class day passes where your app offers them). Pay fully or partly with wallet balance when checkout shows Credits or wallet pay.
Monthly subscriptions in the main Firsty app when wallet pay is offered. Monthly subscriptions are not sold in the Grab mini-app.
The exact price, currency, and whether "Pay with wallet" appears depend on your region and app version.
What you cannot use Credits for
Firsty Free. Watching ads or using the free allowance does not spend wallet balance. You cannot use Credits to skip ads or extend Firsty Free instead of watching ads.
Flex (legacy). New accounts are not sold Flex-style pay-as-you-go data. If you still see Flex on your account, follow what the app shows today. Contact Support from the app if you are unsure.
Earning Credits by watching ads. There is no option to watch advertisements to earn wallet Credits.
How to add Credits to your wallet
Top-up with a supported payment method (card, Apple Pay, Google Pay, GrabPay where available, and others shown in app).
Referrals through your personal invite link when friends qualify. Check the Hello menu or Credit area for your link.
Profile rewards when the app offers small bonuses for completing email or phone details.
Cashback or partner promotions add value according to the rules shown at payment. See the Grab article linked above for Grab-specific cashback.
Firsty Free vs Credits (quick comparison)
Topic | Firsty Free | Firsty Credits |
Cost | Free, ad-supported | Purchased or promotional balance |
Use | In-app flow for eligible users | Checkout for paid daily plans and monthly subscriptions (monthly in the main Firsty app, not Grab) |
Wallet | Not deducted for ad sessions | Used when you pay with wallet at purchase |
Other wallet use (calling)
In-app calling in the main Firsty app (where available) may debit your wallet balance per minute or session at in-app rates. That is separate from buying a data plan. Grab's Firsty experience is data only. If you use calling in the main app, keep some balance or a payment method on file.
Do Credits expire?
Wallet balance stays on your account. Unused balance does not automatically expire on a fixed calendar day.
Plans and gigabyte bundles you buy can have their own validity and expiry. Those rules are set per product at purchase. Always read the summary on the checkout screen before you pay.
Buying more than one product
How stacking works when you buy again before an existing plan ends. In-app labels may simplify this.
Daily passes (same product line)
If you already have an active daily allowance and you buy more days of the same daily line, the system extends your end date by the extra days you bought. It does not throw away your previous purchase. On a first purchase, the clock starts from the activation rules shown in the app.
Gigabyte bundles
Each gigabyte purchase is normally its own bundle with its own expiry window (often 30 days from activation where the product says so). You can have several gigabyte bundles active at once. They are tracked as separate entitlements even if the app shows one combined usage meter.
Buying a new bundle does not extend the expiry of an older bundle. Each pack keeps its own end date until used or expired.
For Grab shop labels, pack sizes, and checkout gestures, see How to Purchase Daily Plans or Credits with Grab.
Exact days and data amounts always follow what you see at purchase time in the app.
Pause and resume (daily products)
Some daily products support Pause and Resume in the app so you can park unused days when your trip changes. Gigabyte bundles work differently. Use the in-app detail for that pack. Contact Support from the app if you are unsure.
Frequently asked questions
Can I use Credits instead of watching ads on Firsty Free?
No. Firsty Free stays ad-based where you have it. Credits are for paid plan checkout and calling in the main Firsty app where that feature applies.
I used to have Flex. What happened?
New customers are not sold Flex. If you still have Flex on your account, use the app as shown today until we move you to the daily or gigabyte bundle experience. We will not ask you to lose paid value without notice. Contact Support if something looks wrong.
Does buying another GB reset the 30 days on my old GB?
No. Each purchase keeps its own validity. New packs add new capacity and new expiry. They do not extend old packs.
If I buy 7 more days while I still have 3 days left on a daily pass, do I lose the 3?
No. Extra days extend the same active daily entitlement. You should not lose paid days when adding more of the same line. Contact Support with screenshots if something looks wrong.
Who should I trust if this article disagrees with my app?
The app at checkout wins. Product rules change by region and partner. We update this article when we can.
Still unsure? Open Support from the Firsty app and tell us whether you are on Firsty directly or Grab, what you tried to buy, and what the checkout screen showed.