Firsty Free allows eligible users to access essential mobile data at no cost. The service is supported entirely by advertisements.

Eligibility depends on:

– The country your phone number is registered in

– The country you are currently located in

If Firsty Free is not visible in your app, availability may depend on your location, registered phone number country, and whether your device is supported for eSIM in the app. Eligibility is determined automatically by our system.

Device compatibility: Firsty Free is offered together with installing a Firsty eSIM. If the app does not recognise your phone model as eSIM-compatible, Firsty Free may not appear even when your country and location are eligible — this protects you from starting a flow your device may not be able to complete. See Is your device eSIM compatible? for how to check your phone. If your manufacturer and device settings show that your phone does support eSIM but Firsty still does not offer Firsty Free, use the support section in the Firsty app so our team can review it.

If your account is eligible for Firsty Free and you already have a Firsty eSIM installed with a paid plan, you can switch to Firsty Free directly in the app.

Simply select the “Switch to Firsty Free” option to start using the free, ad-supported connection.

If you do not yet see Firsty Free as a plan option, install the latest app update and review the checks under What if I don’t see Firsty Free in my app? below. You can still install your eSIM and connect using a paid plan in the meantime.

If Firsty Free does not appear as an option:

– Make sure your app is updated to the latest version
– Confirm your registered phone number is from a supported country (see Who is Firsty Free Available to? below)
– Confirm your current location is supported for Firsty Free in the app
– Confirm your phone supports eSIM for your exact model and region (see Is your device eSIM compatible?)

If your number and location should qualify for Firsty Free but the app only shows paid options (for example daily or monthly plans, with no Firsty Free choice), try these steps before contacting support:

These steps do not guarantee Firsty Free will appear — region, device, and other rules still apply — but they fix the issue for many customers when the app is showing an outdated session.

If the Free option still does not appear after these checks, use the support section in the Firsty app so our team can review your account and eligibility.

With Firsty Free, you can watch a short advertisement to connect to the internet for 30 minutes.

The speed is designed for essential use only. It may not be sufficient for high-data activities such as streaming, social media browsing, video calls, or hotspot usage.

As long as Firsty Free is available in your current location, you can continue watching advertisements directly in the app to extend your connection. You do not need WiFi to watch advertisements inside the Firsty app.

You can “stack” advertisements by watching up to 12 in a row, giving you up to 5 hours of uninterrupted access.

Please note there is a daily limit of 300MB on Firsty Free. Once the 300MB threshold is reached, advertisements can no longer be watched that day. Access resets automatically after 24 hours, or you can upgrade to Comfort+ or First Class for immediate higher-speed access.

Important limitations

– Firsty Free is designed for essential use only
– Speeds are intentionally limited
– Availability depends on supported countries
– The 300MB daily limit cannot be increased
– Eligibility is determined automatically and cannot be manually enabled
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What Apps Can You Use?

Firsty Free allows access to applications like WhatsApp, Email, Uber, and other essential apps at no cost. However, for streaming, social media, or higher-speed browsing, you may want to upgrade to Comfort+ or First Class for a premium experience.

If you do not watch an advertisement when prompted, your data access will pause temporarily. Once you watch the next advertisement, you will be instantly reconnected.

Firsty Free is only available to customers whose registered phone number originates from one of the specific countries listed below. Important: This list of eligible phone numbers is much shorter than the list of countries you can visit. If your phone number's country code is not explicitly on this list, you are not eligible for Firsty Free, even if the country is supported as a travel destination:

North America

South America

Europe

Asia

Australia/Oceania

If your phone number is not from one of the exact countries listed in the section above (for example, Turkey, Egypt, or South Africa), Firsty Free will not be available on your account. You can still use Firsty by purchasing a paid plan.

Click here for the list of countries that you can visit.

Need more help? Go to the support section in your Firsty app for more.

https://intercom.help/firstyapp/en/articles/10503784-what-is-firsty-free