✨ What is Visitor Management?
Gable’s Visitor Management feature allows you to track and manage guests who arrive at your Company Office (HQ)—ensuring a smooth experience for everyone. When enabled, guests will be prompted to check in upon arrival.
✅ Requirements to Set Up Visitor Management
Before enabling this feature, there are a couple of important steps:
Contact your Customer Success Manager
This add-on feature must be manually enabled by your CSM before you can access it.If you are unsure if you have Visitor Management - contact support@gable.to for clarification.
Have a Company Office set up in Gable
You must have a Company Office listing published in Gable.
Even if you don’t plan to upload a floor plan, the Company Office must be live/published.
This feature is part of a product add-on; without it, users won't see Company Offices.
👉 Follow this guide to get your Company Office set up: Instructions on Company Office setup
🗂️ Visitor Management Overview
When you navigate to Company Admin > Settings > Visitor Management, you’ll see three key tabs:
Forms: Create and customize check-in experiences
Settings: Visitor sign-out and notifications
Documents: Upload NDAs or legal forms to include in your check-in forms
📄 Upload Required Documents (Optional)
If your check-in forms needs to include legal documents (like NDAs):
Go to the Documents tab
Upload the necessary file(s)
Continue to step 2 to create forms and add in these documents
📌 You must upload documents before attaching them to a form.
⚙️ Manage your Settings
✉️ Email all Visitor Signed Documents
To receive signed documents by email:
Go to the Settings tab under Visitor Management
Locate the toggle labeled “Email all visitor signed documents”
Turn the toggle ON
Enter the email address where signed PDFs should be sent
All completed and signed visitor documents will be automatically delivered to the provided email address.
🚪 Visitor Sign-out Notifications
You can enable automatic visitor sign-out alerts by toggling Visitor Sign-out in the Settings tab.
When enabled, employees will be notified when their visitor checks out.
Notifications can be sent via:
✅ Email
✅ Mobile Push
This is a helpful way to keep employees informed and improve post-visit security.
📝 Create a Visitor Form
Go to Company Admin > Settings > Visitor Management > Forms
Click the purple ➕ to add a new visit form
Select the Company Office this form applies to (or choose “All” to apply it globally)
Choose whether to customize by Visit Type, or select “All”
Select which fields you want to be displayed and which are required
If needed, attach documents (uploaded in the Documents tab—see above)
Customize how the printed badge will display
✅ Your form is now active! You can edit or delete it at any time.
Tip: Visitors can complete the check-in form upon arrival if they haven’t pre-registered.
📱 Connecting an iPad or Tablet
Download the Gable Visitor Management app on your iPad, or use the link here.
In Visitor management, click Offices to see connected Company Offices.
Click the QR Code icon next to the Company Office you want to sync.
Scan the QR code using your tablet or iPad camera.
The Gable Visitor Management app will open and connect automatically.
📝 Yes, you can sync more than one iPad!
Just repeat the QR scanning process using a new and unique QR code for each device.
🧠 iPad Compatibility Notes
We recommend using an iPad with iPadOS 18 for best performance.
iPadOS 17 may work, but 5th Generation iPads can't upgrade beyond 16.
Newer iPads are strongly recommended.
🔄 Unsyncing or Reconnecting a Company Office
If you need to re-sync or switch Company Offices on a tablet:
Go to Company Admin > Settings > Visitor Management > Offices.
Generate a new QR code.
Use the iPad camera to scan the new code and reconnect the VM app.
💡 This is helpful if syncing failed or if you need to switch Company Offices.
👥 Assigning Receptionists to Company Office
Go to Company Admin > Company Users
Find the User and assign them the role of receptionist
Go to Company Admin > Settings > Visitor Management > Offices.
Click the Receptionist logo
Search the user by name or email > select them from the drop-down
Click Assign
❓Need Help?
If you run into issues or have questions about this feature, reach out to us at support@gable.to — we’re happy to help!