One of the most important parts of running your business is being able to pull a 10,000-foot view on how your operations and revenue are tracking over any given period of time.
Hauler Hero CRM delivers this by way of its Dashboard, found in the Reporting section under Dashboard.
What happened to Looker?
Hauler Hero is always looking out for better solutions to your day-to-day needs. In the past, we built our reporting data through Looker. However, as business needs changed, we transitioned into using Sigma Computing to host and deliver our reporting data.
How do I access the Dashboard?
You’ll find it via Reporting > Dashboard.
What’s on the Dashboard?
Starting from the top, you’ll see two dropdown filters:
Business Lines -- Select one or more business lines you want the Dashboard to drill into.
Timeframe -- Select what time frame you want to drill into for the business lines you’re interested in.
Below the filters, you’ll see key charts/metrics, with respect to the timeframe selected above.
Total Accrual Revenue vs. Average -- The blue arc tracks the real-time financial value of work orders while the black line marks your historical average.
Revenue by Day -- Base revenue is revenue from the service itself. Excess revenue is revenue from things like late fees, surcharges, etc.
Company Metrics
Lifts Per Hour -- The average amount of lifts your team does per hour..
Total Lifts -- The total number of lifts your team did.
Total Operating Hours -- The total number of hours your team worked.
Revenue per Route -- The average revenue generated per route.
Total Revenue -- The total revenue generated across all routes.
Yards per Hour -- The number of disposal yards visited per hour.
Total Disposal Tons -- The number of tons of materials disposed. Measured in U.S. tons (2000 lbs).
Fuel Consumption -- The amount of fuel consumed by your trucks.
New Services -- The number of newly configured services.
Churned Services -- The number of configured services deactivated.
Of particular note, any of the charts and company metrics can be hovered over to reveal a menu. In that menu, the chart icon will allow you to dive into the underlying data.
Below the Company Metrics, you’ll see three tabbed tables:
Drivers -- A list of your drivers, their routes, and their total number of lifts, working hours, and productive hours.
Routes -- A list of your routes, their drivers, stop counts, revenue, and disposal fees.
Trucks -- A list of your trucks, their routes, operating hours, mileage, fuel, and inspection issues reported vs. fixed.
And under the three tabbed tables, you’ll see a map pinning work orders currently on “Hold” or “Skipped” statuses.
I’m not able to access the Reporting Dashboard
This is likely due to a permission setting created by the System Administrator of your company. Hauler Hero’s employees cannot edit or reset employee permissions. Please contact your company’s admin to discuss your reporting needs. They will need to reset your permissions through Settings > Users > People (for individual permissions) or Roles (for “team” permissions).
Feedback? Questions?
We'd love to hear your feedback to help us improve your experience. Please submit feedback through the chat bubble or email to support@haulerhero.com.