Hauler Hero is a cloud-based software platform built specifically for waste haulers, junk removal companies, roll-off operators, and recycling businesses.
Instead of juggling:
Excel spreadsheets
Routing software
Billing systems
Paper notes
GPS tools
Customer portals
Inventory trackers
Hauler Hero combines everything into one connected platform.
Whether you operate:
Residential routes
Commercial front-load
Roll-off containers
Recycling services
Portable toilet services
Bulk pickup operations
Hauler Hero helps manage the entire operation from dispatch to billing.
What Hauler Hero Includes
Core Features
Customer Management (CRM)
Track:
Customer accounts
Service locations
Billing information
Notes & call history
Contracts
Tasks & follow-ups
Tags & account alerts
Routing & Dispatch
Manage:
Daily routes
Drivers
Route sequencing
Route optimization
Real-time progress tracking
Driver GPS activity
Route completion visibility
Driver Tablet App
Drivers can:
Run routes
Navigate stops
Complete services
Take photos
Record exceptions
Add notes
Track fuel
Complete inspections
Billing & Payments
Handle:
Recurring invoices
Prorated billing
One-time charges
Overfill fees
Fuel surcharges
Payment processing
Customer autopay
Customer payment portal
Reporting & Analytics
Gain visibility into:
Accounts receivable
Driver productivity
Route performance
Missed stops
Work orders
Revenue
Customer activity
Inventory usage
Inventory Management
Track:
Residential carts
Commercial containers
Roll-offs
Repairs
Inventory status
Container locations
Cloud-Based Platform
Hauler Hero is fully cloud-based.
That means the software works from:
Tablets
Phones
Laptops
Desktop computers
As long as users have internet access and a browser, they can access the system.
Customer Management Features
Centralized Customer Accounts
Every customer account stores:
Contact information
Service history
Billing records
Notes
Tags
Tasks
Payment status
Contracts
Customer Tags & Alerts
Companies can create custom tags such as:
Watch for dog
Gate code
Friends & family
Collections
High wires
VIP customer
These tags appear:
In dispatch
On driver tablets
During customer service calls
Account Notes & Activity History
Hauler Hero maintains a complete audit trail.
Users can see:
Who changed information
What was changed
When it was changed
This creates accountability and improves communication between office staff and drivers.
Internal Task Management
Staff can assign follow-up tasks directly inside customer accounts.
Examples:
“Issue replacement cart”
“Call customer back”
“Schedule repair”
“Verify payment”
Tasks can be:
Assigned to team members
Tracked
Marked complete
Reported on
Routing & Dispatch
Route Planning
Routes can be:
Created manually
Optimized automatically
Sequenced dynamically
Assigned to drivers
Dispatchers can:
Add stops
Move stops
Reroute drivers
Publish updated routes instantly
Real-Time Dispatch Visibility
Dispatchers can monitor:
Driver progress
Completed stops
Skipped stops
Photos
GPS locations
Route completion percentages
This creates a live dispatch board for the entire operation.
Live GPS Tracking
Dispatchers can view:
Driver locations
Truck movement
Driver paths
Stop completion history
This helps with:
Customer disputes
Route analysis
Driver accountability
Dispatch coordination
Route Optimization
Hauler Hero includes built-in route sequencing tools.
The system can:
Optimize stop order
Reduce mileage
Improve efficiency
Recalculate route flow
Multiple Driver Workflows
Multiple drivers can work the same route simultaneously.
Drivers can:
See completed stops
Avoid duplicate service
Work different portions of a route
Driver Tablet App
Driver-Focused Design
The mobile tablet app is designed for:
Simplicity
Speed
Minimal driver interaction
Drivers can:
Open routes
Navigate stops
Complete pickups
Record exceptions
Turn-by-Turn Navigation
Drivers can launch navigation directly from stops using:
Google Maps
Tablet navigation tools
Autocomplete Stops
The system can automatically complete stops when:
The truck enters a GPS radius
The truck speed drops below a threshold
This reduces driver interaction while driving.
Driver Exceptions
Drivers can quickly report issues such as:
Cart not out
Blocked container
Overfilled container
Unsafe access
Missed pickup
Photos & Documentation
Drivers can take photos directly from the tablet.
Common uses:
Overflow evidence
Missed pickups
Container damage
Contamination issues
Service verification
Photos are immediately available to dispatch and office staff.
GPS Geocoding & Location Correction
Drivers can:
Correct inaccurate cart locations
Move GPS pins
Improve future routing accuracy
Over time, routes become more accurate and efficient.
Work Orders & Service Management
Every service event generates a work order.
Work orders can include:
Notes
Photos
Exceptions
Disposal tickets
Additional charges
Revenue Capture From The Field
Drivers can record:
Overfilled containers
Extra pickups
Additional services
Disposal events
These activities can then be converted into billable charges.
This helps haulers recover lost revenue that often goes undocumented.
Billing & Invoicing
Recurring Billing
Hauler Hero supports:
Monthly billing
Quarterly billing
Annual billing
Advance billing
Arrears billing
Prorated Billing
When new customers start mid-cycle:
The system automatically prorates service charges
Manual Billing Review
Invoices are intentionally reviewed before posting.
This allows office staff to:
Catch mistakes
Review exceptions
Verify overages
Confirm service adjustments
Customer Payment Portal
Customers can:
View invoices
Pay balances
Set up autopay
Review payment history
View active services
Automatic Payment Processing
Customers can save:
Credit cards
ACH/bank accounts
Payments process automatically after invoices are posted and due.
Pricing & Service Management
Flexible Price Book
Companies can create:
Service codes
Billing frequencies
Pricing zones
Fuel surcharges
Delivery fees
Taxes
Material types
Bulk Price Updates
Pricing can be updated across groups of services.
Example:
Increase all residential service prices simultaneously
This simplifies large-scale rate increases.
Reporting & Business Intelligence
Real-Time Reporting
Reports can track:
AR aging
Active customers
Invoices
Work orders
Exceptions
Driver productivity
Route completion
Revenue
Saved Filters & Custom Reports
Users can:
Create custom filters
Save report views
Schedule recurring reports
Trigger alerts based on conditions
Examples:
Notify if AR exceeds a threshold
Daily revenue summary
Missed stop report
Overload report
Inventory Tracking
Companies can track:
Container serial numbers
Cart inventory
Roll-off locations
Available inventory
Repair status
Inventory can also be visualized on maps.
Designed Specifically for Waste Haulers
Hauler Hero is purpose-built for:
Waste collection
Recycling operations
Roll-off companies
Commercial front-load
Residential hauling
Multi-line waste businesses
Unlike generic field service software, the platform is built around:
Routing
Containers
Work orders
Disposal tracking
Billing cycles
Waste operations
Common Problems Hauler Hero Solves
Before Hauler Hero
Many haulers manage operations using:
Excel spreadsheets
Paper route sheets
Multiple disconnected apps
Manual billing
Phone calls & texts
Whiteboards
After Hauler Hero
Operations become centralized:
✔ Routing
✔ Billing
✔ Customer management
✔ Driver communication
✔ Photos & documentation
✔ Payments
✔ Inventory
✔ Reporting
All in one system.
Benefits of Hauler Hero
Operational Benefits
Improved Dispatch Visibility
See:
Routes
Drivers
Stops
Exceptions
Progress
In real time.
Faster Billing
Convert completed work directly into invoices.
Increased Revenue Capture
Track:
Overfills
Extra pickups
Disposal fees
Additional work
Better Customer Service
Quickly access:
Photos
Notes
Service history
GPS verification
Better Driver Accountability
Track:
GPS paths
Stop completion
Exceptions
Photos
Notes
Reduced Administrative Work
Automate:
Routing
Invoice creation
Reporting
Payment processing
Ideal Companies for Hauler Hero
Hauler Hero works especially well for:
Growing haulers
Multi-truck operations
Residential collection companies
Commercial front-load operators
Roll-off businesses
Companies transitioning away from spreadsheets
Summary
Hauler Hero is an end-to-end operating system for waste haulers that combines:
Customer management
Routing & dispatch
Driver tablets
Billing & invoicing
Payment processing
Inventory management
Reporting & analytics
Into one connected platform.
The goal is simple:
Help haulers operate more efficiently, improve visibility, recover lost revenue, and scale their business without relying on disconnected tools or spreadsheets.