Understanding how business units affect customer payments is essential for managing your billing operations correctly.
Note: Business units require Hauler Hero Payments to be set up for your account. To set up business units for your company, reach out to payments@haulerhero.com
How do business units affect how I manage customer payments?
The business unit a customer is assigned to determines which Hauler Hero Payments account handles their transactions. For each payment, you can:
Review the related invoice, email, and activity history
Process full or partial refunds directly from the customer’s payment history
Payments, refunds, and deposits are kept separate by business unit, so each business unit’s activity will reconcile on its own.
Feedback? Questions?
We'd love to hear your feedback to help us improve your experience. Please submit feedback through the chat bubble or email to support@haulerhero.com.