Hauler Hero now offers the ability to display failed ACH information directly through the system if using the new Hauler Hero payments. If you are interested in this option, please contact payments@haulerhero.com for more information.
With Hauler Hero Payments, ACH payments typically follow this flow & display:
Pending: Most ACH payments first show as Pending (unless instant declined) while the bank processes them. A temporary credit is applied to the invoice.
Completed: If successfully processed from the bank, the status updates from pending to Completed.
Immediate Decline: If an ACH fails right away, it skips Pending and goes straight to Declined and no credit is applied.
Returned ACH: If an ACH rejects after being Pending, it will show as Processed with a note like “ACH payment returned,” then automatically reverse the credit and update the payment to Reversed.
At this time, Hauler Hero does not yet display the specific ACH return reason, but this is something we’re actively working on adding.