English
How to insert/verify my card?
How do I enter my account number?
What happens if one of my payments to a driver fails?
Are there commissions on payments between passenger and driver?
When are payments made?
Security policy of our payment gateway
How are payments between drivers and passengers compensated?
How do payments between passengers and drivers work?
What happens if one of my passengers fails to pay?
Where can I see the money owed to me by my passengers?
How is the price calculated according to the kilometres shared?
How do I complete my Hoop Carpool profile?
What happens if I have overlaps in my journeys?
How do I edit an address?
How do I edit the time range of a journey?
How is the price per trip calculated?
How do I publish my routine as a driver?
How do I publish my routine as a passenger?
How to find drivers and passengers?
Verification of trips
How do I publish my double routine (Passenger/Driver)?
Intermediate stops
Unique Trips
How do I know that the user I am sharing with belongs to my entity?
How do I verify my company or university with email?
How do I get petrol cheques if I am a driver?
What are the benefits of verifying the company, university or municipality to which I belong?
How/where can I verify which company, university or municipality I belong to?
Recurrent Bookings
How can I get the notifications?
What do I do if a driver or passenger does not respond to my requests or chat?
How is the meeting point between driver and passenger established?
Do all applications for each journey and user have to be accepted?
What happens if I make a modification to my routine after I have accepted travel?