For: Owners, Managers
Survey results are the answers people gave to a survey. You can read them and download them.
Steps
Open Surveys. In the left sidebar, click Attachments, then Surveys.
Pick the survey. It opens on the Questions tab.
Click Responses. Each row is one person and their answers. Open a row to see the points they got and their branch or location.
Filter or export. If the survey is on more than one campaign, use Filter responses by campaign. Click Export responses to download a spreadsheet with Username, Jolly ID, Completed, Points and each answer.
Good to know
You can also get each response by email when someone submits. See What other reports can I email myself?
Anonymous surveys keep names hidden. See What happens when a survey is anonymous?
NPS scores are in Intelligence, not here. See How do I read NPS in the Intelligence tab?
If Surveys does not show under Attachments, your role needs Surveys access. Please ask an Owner. See What are the admin roles in Jolly and what can each one do?
If a survey is missing, check that you are in the company where it was made. If counts look wrong, refresh the page and clear the campaign filter.
Inactive on the Surveys list means nothing is scheduled to send the survey. Its responses still open and export as usual.
Please check a download for private or sensitive comments before you share it outside your company.
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.