All CollectionsFor administratorsPoints & ReferralsPoints & ReferralsManual point awards, referral pipeline, and bonus payouts16 articlesWhy does sending points say "not enough balance"?What the "not enough balance" message means when you send points, and what to check.How do I save and reuse a Send Points template?How to save a subject, message and points amount as a template, then load or delete it. Every admin shares templates.How do I schedule points to send later?How to pick a date and time for a Send Points send, then edit, send early or cancel it from the Schedules page.How do I add points to my wallet?How Owners buy points for the company wallet from the Wallet page, with an amount, optional note and payment method.Can I add points for a milestone an employee missed?Yes. How to ask the Jolly team to add points for a milestone an employee missed, and the usual causes.How do I export what my admins have sent?How Owners download a spreadsheet of the points admins sent, for any admins and dates.How do I set or change an admin's monthly send budget?Owners set or change the monthly send budget, the most points an admin can send in one month.How do I see what my admins have sent in spot rewards?How Owners see who sent what, when, to whom and why, in an admin's send history.What emails does Jolly send about referrals?See who gets an email when a referral moves, is hired or reaches a bonus step, and what the Referrals email report shows.How do I post a job?Post a job in the Referrals tab so employees see it in the Jolly app and can refer people, or archive it when it is filled.How do I track referrals?Find referrals in the Referrals tab, approve them, and follow each card from first stage to hire.How do referral bonuses get paid?Jolly pays referral bonuses to the referring employee for you. See when it pays, how they claim it, and what to check.What is the referral hire cutoff?What happens in Add New Referral when a person is past your hire cutoff, and who can override it.What should I check if a referral bonus is missing?See how an employee gets referral points in their Inbox, and what to check when a bonus has not arrived.What happens when I reach my monthly send limit or run out of points to send?Why a send is blocked when you use up your monthly send budget or the wallet runs low, and what to do next.How do I send points to an employee?How to send points to an employee, a group or all enrolled members. Owners, Managers, Recruiters and Staff can send.
