All CollectionsFor administratorsEmployee ManagementEmployee ManagementAdding, editing, removing employees and HRIS sync13 articlesHow do I add a new employee to Jolly?How to add employees manually or by CSV bulk upload, enroll them in campaigns, and how HRIS-connected accounts sync automatically.How do I unenroll or re-enroll an employee?How to unenroll, re-enroll, or permanently delete an employee, and what happens to their points when you do.How do I edit an employee's profile or role?Which employee profile fields Owners and Managers can edit directly, and which are controlled by your HRIS sync.Why is an employee not appearing in my dashboard?Common reasons an employee isn't showing up in your dashboard - sync delay, missing required fields, enrollment status, and how to search for them.How do I connect Jolly to my HRIS system?What employee data syncs from your HRIS, the sync timing, and how to get connected.How do I control which employees are eligible for a campaign?How to restrict campaign participation by location, department, role, tenure, or employment type, and how filters combine.How do I troubleshoot a broken HRIS sync?Common causes of a broken HRIS sync - location formatting changes, missing assignments, sync timing - and how to contact support.How do I invite or re-invite employees who haven't joined Jolly yet?Using the Adoption column and Resend invitation on the Contacts page to reach contacts who were invited but never activated.How do I keep phone numbers accurate so employees keep earning points?Jolly matches each employee to their account by the mobile number in your HRIS. Here is what to check.What happens when two employees share a phone number?If two employees are recorded with the same phone number, only one of them is enrolled. Here is how to spot it and fix it.Which employee statuses earn points in Jolly?Jolly enrolls the employees your HRIS reports as active. Here is what each status means.Who on my team can earn Jolly points?Employees enrolled from your HRIS earn points. Admin accounts do not.One of my employees has stopped earning points - what should I check?Three things in your HRIS explain almost every case. Here they are, and what to send us if none of them fit.
