For: Employees
If your employer runs birthday or work-anniversary rewards, they usually appear as a campaign in your Earn tab and land in your Inbox as a claimable item on or near the date.
The most common reason it's missing
These rewards are triggered by the birth date or hire date your employer has on file for you. If that date is wrong, missing, or hasn't synced over from your employer's own records yet, the reward won't fire on the day you'd expect - or at all.
What to check
Confirm your employer has your correct birthday and hire date on file. This isn't something you can fix from inside the app - it has to be corrected at the source, with your employer.
Check your Inbox even if you weren't expecting anything that day - sometimes these land a little later than the date itself while records sync.
Confirm your employer actually runs this kind of reward. Not every employer sets up birthday or anniversary campaigns, and if yours doesn't, there won't be one to claim.
If your info is already correct
If your employer confirms your birthday or hire date is accurate and you still didn't get the reward, contact support with your name, your employer, and the date that should have triggered it. We can look into whether it was missed and correct it.
Questions? Tap Contact Support in the Jolly app. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).