FAQs
Your frequently asked questions answered
What happens after the challenge?
I cannot see the Challenge Tab
I don't have a Unique Company Code
How are my physical activity points calculated?
Can I join the challenge late?
Can I change teams?
Can I leave a team?
How frequently does my Fitbit data sync with Kaido?
How frequently does my Google Fit data sync with Kaido?
Can I edit my Challenge Day once I have completed it?
My question isn’t answered here, I still need help
How do I change my registered challenge email?
How do I reset my password?
Can I update my personal information during the challenge?
I have not received my password reset email
Who are Kaido?
Is Kaido free for me?
What if I need support with my account?
I want to change my communication preferences
How do I delete my account?
I don't want to appear on the Leaderboards
Do you share my data with my employer?
Is my data secure?
What is the Health Hub?
Do I have to take part in the challenge?
Is Kaido Wellbeing just for Fit people?
How will Kaido Wellbeing benefit me?
What is Kaido?