Campaigns run on deadlines. Check your dashboard and the campaign workroom regularly so you do not miss a required step.
Know which date applies
Application deadline: the last time you can apply.
Confirmation or action deadline: the time to accept or complete a requested step after selection.
Deliverable deadline: when the requested content must be submitted.
Posting or visit date: only applies when the live brief includes posting or on-site work.
The exact dates in the campaign are the source of truth. If two screens appear to conflict, contact support before acting.
If you may be late
Message through the campaign workroom as soon as you know there is a problem. Explain the issue briefly and give a realistic update. Do not promise a time you cannot meet.
A technical problem does not automatically extend a deadline. Take a screenshot of the error and contact support promptly.
Stay safe
Keep messages, files, approvals, and campaign decisions inside Purple Cow.
Do not share passwords, verification codes, banking credentials, identity documents, home addresses, or private contact details in chat.
Do not pay anyone outside the platform or accept an off-platform payment request.
Only attend an on-site activity when it is clearly included in the campaign brief and the details are confirmed through Purple Cow.
Report messages that feel threatening, deceptive, inappropriate, or unrelated to the campaign.
Common technical problems
An upload will not start
First identify the stage: does the file picker open, can you select the file, does the upload start, or is the final submission blocked? If the picker never opens, no file has been selected, so file-size advice does not address that problem. For a selected file, follow the requirements beside that exact upload field and note the visible error. Keep the original file and any unsaved work.
The page is stuck or shows old information
Preserve unsaved work and note the visible status first. If the page itself is stale or not loading, refresh once. If that does not help, try an updated browser or private window using the same account. Do not repeat a submission while the earlier attempt is processing.
A button is missing
Confirm that you are signed into the correct account type and that the campaign is in the right stage. Some actions appear only after selection or after a previous step is complete.
When to contact support
Contact support if the problem continues, a deadline is close, or the campaign status looks wrong. Include the campaign name, the page you were using, the time of the problem, your device and browser, and a screenshot that does not expose private information.