Find your account security settings
Open Settings in your signed-in account. The Security section groups Password & 2FA, Sessions & activity log, and Privacy & data. Open the relevant option and follow the controls available for your account.
Settings navigation: find password, session activity and privacy controls without sharing your account details.
Purple Cow will never need your password or one-time verification code in a support conversation.
Keep these details private
Password and one-time codes
Banking credentials or card security details
Identity documents outside the secure verification flow
Private home address or unnecessary personal contact information
Recovery links or account-session information
Keep campaign work on Purple Cow
Use the campaign workroom for instructions, decisions, files, and problems. Be cautious if someone asks you to move to WhatsApp, email, Instagram, Facebook, or another service to arrange work or payment.
Warning signs
A request to pay a fee or receive payment outside Purple Cow
A message asking for a password, code, banking login, or identity document
Pressure to act immediately or keep the request secret
A link that does not use the expected Purple Cow domain
A campaign offer that conflicts with the live brief
Threats, harassment, impersonation, or requests unrelated to platform work
What to do
Do not click suspicious links or download unexpected files.
Do not reply with private information.
Take a screenshot that preserves the message and time while hiding unrelated personal details.
Report the conversation or account through the available controls.
Contact Purple Cow Support with a short explanation.
If you shared something sensitive
Change your password immediately, secure the related email account, and contact support. If banking or card information was exposed, contact the relevant financial provider using its official channel.