If Fin cannot resolve your issue, open a ticket through Help & Support inside https://app.pcow.io. You can submit your request at any time; this does not mean an immediate reply.
If you cannot sign in or open a ticket, email help@pcow.io or hello@pcow.io. Either address is an official Purple Cow support contact. Choose one address or one ticket, and continue the same thread for the same issue rather than sending duplicate requests.
If neither ticket nor email support can help, you can ask for a human agent. Urgent safety or account-security concerns should be raised promptly. Do not send passwords, verification codes or identity documents in chat or email.
You can also message us through the website Messenger. A teammate may reply later in that conversation; if you supplied an email address, you may also receive the reply by email.
Before contacting support
Check the relevant Help Center guide and try only the safe troubleshooting steps. If a deadline is close, the issue involves account security, or the campaign status is wrong, contact support promptly.
Include these details
Whether you are using a Creator or Business account
The page or feature you were using
The campaign name or reference, if relevant
What you expected to happen
What actually happened
The exact error message
The date and approximate time
Your device, operating system, and browser
The troubleshooting steps already tried
Screenshots and recordings
Include a screenshot or short screen recording when it helps explain the problem. Before sending, hide names, email addresses, phone numbers, private messages, document numbers, banking details, and any unrelated personal information or brand material.
Never send these in chat
Your password or one-time verification code
A full identity document
Banking login details or card security information
Recovery links or other account secrets
Keep one clear conversation
Use the same support conversation for the same problem when possible. Duplicate messages across Instagram, Facebook, WhatsApp, email, and the website can split the history and slow down investigation.
For campaign problems
Keep the brief, files, and business-creator messages inside the campaign workroom. In the support message, explain which brief requirement or status is involved and the outcome you need.