Billing & Plans
Plans and pricing, invoices and receipts, refunds and cancellations, and what to do when a payment doesn't reflect in your account.
9 articles
Do you offer monthly plans?Plan durations we offer
I paid but my subscription isn't showing in my accountWhat to do if your dashboard still asks you to purchase after you've already paid.
Invoices and receipts: why you may see multiple charges or only one invoiceFinding invoices/receipts and understanding multiple Stripe charges or a missing invoice
Paid but your dashboard shows 0 mailboxes / 0 domains? Check your networkIf your dashboard shows 0 mailboxes and 0 domains after a successful purchase, it is usually your internet provider blocking our backend, not a problem with your order. Here is…
Refunds and cancellationsWhen refunds are available, what's non-refundable, and how to cancel (auto-renew, timing).
Adding more mailboxes to your planHow to buy and set up additional mailboxes (Google Workspace or SMTP) on your existing plan, and what to do if you need a custom amount.
Changing or switching your plan (custom Google Workspace and domain setups)How to change your plan, request a custom mix of Google Workspace mailboxes and domains, or fix a plan you booked by mistake.
Understanding your bill: mailbox plans vs. domain charges (monthly vs. yearly)Why your billing page may show "monthly" while domains are charged yearly, and why the checkout total can be higher than the mailbox price alone.
Why is the price in the app different from the price on our website?Why in-app checkout pricing can differ from the website, and how to get the current, lower rate.