Billing & Plans

Plans and pricing, invoices and receipts, refunds and cancellations, and what to do when a payment doesn't reflect in your account.

10 articles

Do you offer monthly plans?Plan durations we offer. Note: new Google Workspace mailbox purchases are currently paused; existing Google Workspace users are unaffected.

I paid but my subscription isn't showing in my accountWhat to do if your dashboard still asks you to purchase after you've already paid.

Invoices and receipts: why you may see multiple charges or only one invoiceFinding invoices/receipts and understanding multiple Stripe charges or a missing invoice

Paid but your dashboard shows 0 mailboxes / 0 domains? Check your networkIf your dashboard shows 0 mailboxes and 0 domains after a successful purchase, it is usually your internet provider blocking our backend, not a problem with your order. Here is…

Refunds and cancellationsWhen refunds are available, what's non-refundable, and how to cancel (auto-renew, timing).

Adding more mailboxes to your planHow to buy and set up additional SMTP mailboxes on your existing plan — Google Workspace new purchases are currently paused — and what to do if you need a…

Changing or switching your plan (custom Google Workspace and domain setups)How to change your plan or request a custom SMTP + domain setup, or fix a plan you booked by mistake. New Google Workspace mailbox purchases are currently paused.

Understanding your bill: mailbox plans vs. domain charges (monthly vs. yearly)Why your billing page may show "monthly" while domains are charged yearly, and why the checkout total can be higher than the mailbox price alone.

Why is the price in the app different from the price on our website?Why in-app checkout pricing can differ from the website, and how to get the current, lower rate.

Reducing the number of mailboxes or domains in your planHow downsizing works, when the change takes effect, and what happens to domains you no longer need.