Wondering how to renew your domains or keep your mailboxes active? In most cases there is nothing manual to do — renewals happen automatically as long as your subscription is active. Here is exactly how it works.
How domain renewals work
Your domains renew automatically while your subscription is active, as long as your subscription end date falls after the domain's renewal date. Domain registrations are valid for one year at a time; with Maildoso, the renewal is handled automatically as long as your domain subscription remains active. An "active subscription" in Maildoso means that your plan is currently paid and has not been canceled.
Domains are only renewed while you have an active subscription at the time of the domain's renewal date — having an active subscription today doesn't retroactively renew a domain whose renewal date already passed during a gap in coverage.
If your plan ends on or before a domain's renewal date, that domain will not renew.
If you cancel before a domain expires, it will not be renewed.
My domain shows "Awaiting Renewal" — what should I do?
First: don't delete the domain or its mailboxes, and don't re-add or re-register it. "Awaiting Renewal" is resolved from our side in almost every case, and removing things while a domain is in this state makes recovery harder. Contact support with the affected domain names and your account email — we'll check why the renewal hasn't gone through and fix it. (For what other statuses on the Domains page mean, see Domain status glossary: what your domain's status means.)
There are two different situations behind this status:
Your subscription is active and paid. Then a domain stuck in Awaiting Renewal is a renewal-queue issue on our side (this happens, especially when several domains share the same renewal date). We re-queue or renew the domains manually — nothing to replace, nothing to pay again.
Your subscription had a gap (expired, cancelled, a failed renewal payment or a promo period ended) that included the domain's renewal date. Then the domain wasn't renewed. If the registry's grace period hasn't ended we can usually still renew it once the subscription is back in place; if the domain has genuinely been released by the registry, we'll tell you, and the fix is to register a replacement domain in the same slot (see Domain replacement). Either way, let us confirm which case applies before you remove anything.
An expired domain stops resolving, so its mailboxes stop sending (sequencers typically show this as a 422 or "domain unavailable" error even though IMAP may still work). If you're seeing that pattern, check the Domains page first and contact us with the domain names.
Before contacting us, it helps to confirm
Your subscription is active and the payment went through — check your billing page for any failed or outstanding invoice.
The affected domain's renewal date falls before your subscription's end date. If renewal date > end date, that domain won't auto-renew (see the rule above).
You have not cancelled or paused your subscription around the domain's renewal date, even briefly.
The domain is not in a 'Manually Disabled' state — if it is, that requires manual review (see My domain shows "MANUALLY DISABLED" — can it be reactivated?).
Include the date your subscription renewed (or your invoice date) so we can compare it against each domain's renewal date and confirm the cause.
My registrar or a WHOIS lookup shows different renewal/expiry info than the Maildoso portal
Maildoso registers and manages your domains through our backend registrar, so the status shown in your Maildoso dashboard is the source of truth for any domain still under our management — a third-party WHOIS lookup or a registrar-branded status page can lag behind or show cached information, especially right after a renewal or status change. If our dashboard shows a domain as renewed or Active but an external WHOIS check still shows it expiring, this is typically just propagation delay; give it a day and check again before assuming something went wrong.
I moved my domain to another registrar — why does Maildoso still show a status for it?
Once a domain is transferred out to a different registrar (for example Dynadot or Cloudflare Registrar), it's no longer under Maildoso's management, so our dashboard status for it is no longer meaningful and can show as expired or stale even though the domain is live and fine at its new registrar. Manage renewal, DNS, and expiry for a transferred-out domain directly with its new registrar going forward — check there first if you're working against a deadline, rather than relying on the Maildoso dashboard. If you'd like us to reflect that the domain has left your account (for example, to free up a slot on your plan), contact support with the domain name. (See Transferring your domains out of Maildoso for how a transfer-out works.)
If you're not sure whether a domain is still under Maildoso's management or has already moved, contact us with the domain name and we'll confirm.
What renewals cost
Domain renewals are covered by your yearly domain subscription — $15 per domain per year, the same as the registration price. That fee covers the registrar's renewal cost up to $15 per domain, so for almost all domains there is nothing extra to pay. If a particular domain renews for more than the covered amount (some premium TLDs do), we'll let you know: you can pay the difference to keep it, or let it go and register a different domain in the same slot. Domain renewal charges are non-refundable because the registrar cost is paid at renewal — see Refunds and cancellations.
How to keep your domains from expiring
Keep your subscription active, and make sure its end date is after your domains' renewal dates.
Keep your payment information up to date to avoid failed renewal transactions — a failed domain renewal payment is the most common reason domains expire.
If you want to confirm a specific domain's renewal date, or pay an additional amount for a domain that renews above the covered price, contact us and we'll help.
If you'd rather not keep a domain, you can let it expire and add a different domain instead — but tell us, so the slot and mailboxes are handled cleanly.
Renewing your mailboxes
Your mailboxes stay active for as long as your subscription is active. If a mailbox or account has been paused because of an unpaid renewal, settling the outstanding amount restores access. If you're not sure why a mailbox went inactive, reach out and we'll check your account.
What happens when you reactivate a subscription?
When you reactivate a subscription with Maildoso, the billing and mailbox configuration are updated to reflect the new plan. Here’s what you need to know:
New Plan Activation: Upon reactivation, a new subscription plan is initiated. This plan will be used for billing moving forward. For example, if you previously had an Email Accounts subscription, it will be replaced by the new plan.
Mailbox Continuity: The new plan ensures that your existing mailboxes remain active. It does not create additional or unused mailboxes. This means you can continue using your current mailboxes without interruption, provided the new plan remains active.
Domain Subscriptions: If you had an active domain subscription prior to reactivation, it will remain unaffected. Only the email subscription is updated during the reactivation process.4. Billing Cycle Start: Billing for a new Maildoso plan begins on the day you make your payment. From that date, the billing cycle renews monthly, ensuring a consistent schedule for charges.
By keeping the new plan active, you ensure uninterrupted access to your mailboxes and the ability to send emails. For further details on your specific plan or billing terms, refer to your account settings or contact Maildoso support.
Still have questions about a renewal or a specific domain? Contact us and we'll review your account and help you sort it out.