When you look at your Domains page, the Nameservers column shows whether your domain is pointed at the nameservers Maildoso uses to manage its DNS (MX, SPF, DKIM, DMARC). If it shows "NS Not Set," that step hasn't completed yet — and what to do next depends on how you got the domain.
If you registered the domain through Maildoso
New domains need a short window after purchase to finish provisioning, including generating and attaching the nameservers. This is handled automatically on our side — there's nothing for you to configure.
Give it some time after purchase before checking again.
If the status still shows "NS Not Set" after 24 hours, contact us with the domain name(s) affected — this can happen when a registration didn't fully complete, and we'll finish it on our side.
You don't need to re-purchase the domain or add anything yourself — doing so won't speed this up and can cause duplicate charges.
If you brought your own domain (already owned elsewhere)
For external domains, "NS Not Set" usually means our two nameservers haven't been added at your domain's registrar yet.
Check your domain's page in Maildoso for the two nameservers we've assigned to it, then add only those two at your registrar (wherever you manage the domain — GoDaddy, Namecheap, Cloudflare, etc.).
Don't leave your registrar's original nameservers in place alongside ours, and don't add any extra ones — only our two should be set.
After you update them, propagation typically takes a few hours, and can take up to 24 hours depending on your registrar.
If your domain was registered through a registrar that locks nameservers to its own infrastructure (for example, domains bought directly through Cloudflare Registrar), it may not be possible to point it to our nameservers at all — in that case, contact us and we'll help you find another option.
Why we need our nameservers specifically
Maildoso manages your domain's DNS records (MX, SPF, DKIM, DMARC) for you so your mailboxes work correctly out of the box. That only works once the domain's nameservers point to us — we can't apply or troubleshoot DNS records on a domain that's still pointed elsewhere, and we don't support adding these records manually at a third-party DNS host.
Still showing "NS Not Set" after following the steps above, or not sure which case applies to your domain? Contact us with the domain name and we'll take a look.