Mailboxes

Creating, naming, replacing, and troubleshooting mailboxes — including Failed/Pending statuses and how Google Workspace vs SMTP domains are allocated.

11 articles

Why are some of my domains not eligible for Google Workspace?The "Some domains are Not Eligible for Google Workspace" modal is normal Google eligibility, not a bug.

Why do my mailboxes show "Failed", or I created mailboxes and nothing happened?What the mailbox statuses mean, normal activation time, and what to do if creation shows Failed or no progress.

Profile picture and sender display nameHow sender display name and profile picture work on your mailboxes, and what to do if your name or photo isn't showing.

Who provides the mailboxes on the backend for SMTP?

Change names of mailboxeshow to change names of mailboxes and edit them

Can I delete and replace mailboxes or domains?Delete and replace mailboxes or domains

My mailboxes show Failed, Pending, or "already exists"What to do when mailbox status is Failed/Pending or recreating deleted mailboxes errors

Can I switch a mailbox/domain between Google Workspace and SMTP? (domain allocation)Google Workspace → SMTP switching is fully supported. SMTP → Google Workspace switching requires unused Google Workspace slots already on your plan (new Google Workspace purchases are currently paused).

Deleting or replacing a mailbox: timing and changing the addressWhen mailbox deletions take effect, how scheduled cancellations free up slots, and how to change a mailbox address (alias), including the Google Workspace billing-period rule.

I cancelled mailboxes — when are they removed and when does billing stop?What happens after you request a cancellation, when the mailboxes disappear, and how to create replacements.

Can I get a dedicated sending IP for my mailboxes?Why Maildoso mailboxes send through a rotating IP pool rather than a dedicated IP, and what that means for deliverability.