Your mailboxes go through a few different statuses as they're created and used. This guide explains what each status on the Email accounts page means, why a mailbox becomes Inactive (deactivated), how to get it back, and what the other columns and filters show.
Most common cause of Inactive: a cancelled subscription or an unpaid renewal
If all of your mailboxes went Inactive at the same time, open Billing in the left menu first and check the Status of your subscriptions. Mailboxes are deactivated when a subscription is cancelled (including the automatic cancellation that follows about three weeks of failed payment retries), or when a trial or promotional period ends. A single failed renewal payment does not switch them off right away: the subscription shows Past due and keeps working for a grace period of about three weeks while we retry the card — pay the open invoice from Billing → Manage during that time and nothing changes. If the subscription shows as cancelled, don't pay the old invoice — contact us and we'll set up a new subscription for the same mailboxes (see Renewing your domains and mailboxes — grace period).
Other reasons a mailbox gets deactivated
Sending limit. Mailboxes are automatically deactivated if they exceed 100 emails per day per mailbox. To stay safe, run warmup at 80 emails/day per mailbox, and after the 14-day warmup period cap campaign sending (including follow-ups) at 15 emails/day per mailbox — about 95/day in total, which leaves room under the 100/day cap. Full breakdown: What's the daily email limit per email account?
Voluntary pause. Mailboxes can be paused on request. A pause deactivates them temporarily, pauses their subscription payments and keeps their warmup history, so they can be reactivated later.
Deactivated is not the same as deleted — an Inactive mailbox still exists and can be turned back on. If you're not sure which applies to you, see Deleting, replacing, reducing, or cancelling mailboxes and domains.
How to reactivate deactivated mailboxes
Fix the cause first (pay the open invoice, or bring your sending under the limit), then contact support if the mailboxes don't come back on their own — we'll reactivate them. Reactivated mailboxes keep their warmup history. Then:
Re-export the mailboxes (Email accounts → Export accounts → Download selected accounts as CSV) so you have their current details.
Reconnect them in your sequencer.
Resume warmup before campaigns. Don't launch campaigns right away — let warmup run first, and check the mailboxes' status and scores over the next days.
What the statuses mean
These are the statuses you can see (and filter by) in the Status column:
Active — the mailbox is fully set up and ready to send and receive.
Setup awaiting / Setup processing — the mailbox is still being created on our mail servers. This is normal right after you create mailboxes; SMTP mailboxes usually become Active within 30–90 minutes. (Older guides and emails may call this "Pending".) If it stays in setup for many hours, see Mailboxes show Failed, Setup awaiting, or "already exists".
Inactive — the mailbox exists but isn't currently active. Most often this is a billing reason or the sending limit (see above). It can also appear briefly right after you connect a mailbox to a sending tool, before the dashboard catches up.
Failed — mailbox creation didn't complete. Usually the domain wasn't fully ready yet. For Google Workspace it can also mean the address you recreated is still waiting for its removal date, or that the domain's Admin mailbox was cancelled. Don't recreate it again — see Mailboxes show Failed, Setup awaiting, or "already exists".
Suspended · Domain expired — the mailbox's domain has expired, so its mailboxes are suspended until the domain is renewed. See Renewing your domains and mailboxes.
Suspended · Pre-warmed domain paused — the mailbox is on a pre-warmed domain that was paused because its subscription is unpaid. Paying the overdue invoice resumes it automatically. See Pre-warmed domains — if a payment fails.
Deletion scheduled · <date> — the mailbox was cancelled or deleted and will be removed on the date shown. Until then it is still running and still counts as a slot on your plan. An SMTP mailbox can be deleted right away instead if you don't want to wait; a Google Workspace mailbox can't — it is always removed on that date, and its address can't be recreated before then. Scheduling a deletion doesn't lower your invoice by itself. Details: Deleting, replacing, reducing, or cancelling mailboxes and domains.
Other columns on the Email accounts page
Besides Status, each row shows a few more indicators. None of them are errors:
Provider — a purple Maildoso "m" means a standard SMTP mailbox; a Google "G" means a Google Workspace mailbox.
Admin badge — shown next to one Google Workspace mailbox per domain: the administrator (primary) user of that domain's Google Workspace. It works like any other mailbox, but deleting or cancelling it cancels the whole Google Workspace of that domain, with every mailbox on it — see The "Admin" mailbox.
Latest Sequencer — for Google Workspace mailboxes, the sequencer they were last sent to with Export accounts → Add … Google accounts to Sequencer, and whether that export Completed or Failed. SMTP mailboxes are uploaded to sequencers by CSV, so this column stays empty for them even when they're connected and sending — an empty column is not a sign the mailbox is disconnected.
Created — when the mailbox was created. For a new mailbox, use this to see how far it is through its warmup period.
Forwarding Address — where replies are forwarded; "Not set" just means none has been saved yet. See Forwarding Addresses / Master Inbox.
Redirect URL — the website the mailbox's domain redirects to. It's shown here for reference only; to change it, go to the Domains page — see Domain redirects.
Google Score / Microsoft Score and Last check of reputation — the mailbox's reputation with each provider (High, Poor or Burned) and when it was last measured. See Understanding your mailbox reputation scores.
AI Warmup Premium — marked for mailboxes that have the (legacy) AI Warmup Premium add-on enabled.
Flame icon — the mailbox is on a pre-warmed domain. The Pre-warmed only toggle next to the search box shows just those mailboxes.
Search, filters and the details panel
Use Search accounts or domains to find a mailbox, and the filter button next to it to filter by Created date, Forwarding address, Redirect URL, Google score, Microsoft score, Provider, Status, Admin account and Latest Sequencer status.
Click a mailbox to open its details panel: creation date, Google and Microsoft Score, the last reputation check, and short answers to "What affects mailbox reputation?" and "What to do if a mailbox gets burned?".
Why "Inactive" often shows up right after connecting to a sending tool
If you just added your mailboxes to a sequencer or warmup tool (for example Instantly), it's common to see some or all of them briefly labeled "Inactive" in your dashboard, even though nothing is actually wrong. This is usually just the dashboard view catching up with the change.
Give it a few minutes, then refresh the page.
Check the mailbox again after refreshing — in most cases it will now show "Active."
If a mailbox still shows "Inactive" after refreshing and waiting a bit, try logging out and back in, or checking from a different browser tab.
If it still doesn't clear up
If creation is incomplete or shows "Failed," see Mailboxes show Failed, Setup awaiting, or "already exists". Otherwise, contact us with your account email and the affected mailbox names, and we'll take a look.