👨🏻💼 🧑🏽💼 Example: I took a 12 months subscription from STIB to travel to my office in Brussels. My subscription is valid until next month. I would like to renew it as I’ll keep using STIB to travel to work.
How to renew a public transport subscription
Check the steps per public transport provider here:
SNCB |
Two weeks before the end date of your subscription, you'll receive an email from SNCB with all relevant information. Afterwards, go to MySNCB or to an SNCB kiosk in a train station to do the renewal. |
💡 If your departure or arrival station, the class you’re travelling in or the validity period of your subscription changed, you need to order a new subscription on Mbrella. |
STIB |
To renew your yearly subscription you don’t have to do anything, STIB subscriptions are automatically renewed. |
Monthly subscriptions 14 days before the end of your subscription, you will see a button appear in Mbrella to renew your subscription. Go to the Mobility Hub, click "STIB" and click "Renew subscription" |
Brupas 10 (XL) To reorder a Brupass 10 you can go on the STIB tile click on it and you will see a button reorder. Go to the Mobility Hub, click "STIB" and click "Reorder". |
TEC |
Navigate to the TEC E-SHOP or go to a SELF kiosk to renew your subscription. |
De Lijn |
For De Lijn, you always have to order a new subscription on Mbrella |
🚨 For yearly STIB/MIVB subscriptions: Around 2 weeks before your subscription reaches its end date, you will receive an email from Mbrella to inform you that your annual subscription will be automatically renewed. If you don’t want it to be renewed, make sure to terminate your subscription in Mbrella! ⬆️
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