Here are a few steps to try to end your session:
Unplug your car: In most cases, unplugging your car should automatically end the charging session. However, there might be a slight delay before this is reflected in the app.
Try stopping the session through the app again: Sometimes there might be a delay in communication between the app and the charging station. Give it another try in the Mbrella Charge app to stop the session.
Use your charging card: If the app isn't working, try using your physical charging card (if you have one) to stop the session directly at the charging station.
Wait a few minutes: Sometimes, there can be a delay in updating the session status. Wait for 5-10 minutes and check the app again to see if the session has ended.
Restart the app: Close the Mbrella Charge app completely and reopen it. This might help refresh the connection and show the updated session status.
Check your car's interface: Some cars allow you to end the charging session from the vehicle's own interface. Check if this option is available in your car.
If none of these steps work, don't panic. Your session will eventually time out and end automatically. However, to avoid any potential extra charges, please contact Mbrella Charge support. You can do this through the in-app support in the app.
When contacting support, be ready to provide:
Your charging session details (location, start time)
The steps you've already tried to end the session
Any error messages you've encountered
Remember, issues like this can occasionally happen due to communication problems between the charging station, the app, and the backend systems. The support team will be able to assist you further and ensure your session is properly ended.