My Easy Monogram is a Shopify app that allows merchants to create and import custom products, such as metal signs, into their Shopify store. Our software includes a design studio where you can personalize designs and preview them live on your website, offering a seamless experience for both you and your customers.

To install the MEM Live Preview Embed Code on your website, follow the step-by-step instructions here. This Shopify embed allows customers to see live previews of personalized designs directly on your product pages.

The MEM design studio allows you to create custom designs using a variety of text, fonts, and graphics. You can also upload your own fonts and artwork. For a detailed guide on using the design studio, check out Custom Steel Wall Decor.

The design studio supports uploads in PNG, JPG, and SVG formats. For best results, use high-resolution files to ensure clear and precise laser cutting. For detailed guidance, refer to our Custom Steel Wall Decor Article.

Stencil fonts are required for negative text to maintain the design’s structural integrity. Without stencil fonts, certain elements may fall out after laser cutting, compromising the design. Make sure your stencil fonts are at least 1 inch tall to keep all elements securely attached. For more details, refer to Custom Steel Wall Decor.

Yes, you can edit your design after saving it. However, once the order goes into production, changes cannot be made. Always review and finalize your design before submitting it. For more information, refer to Managing Imported Products.

To download variant images, preview your design in the design studio, enter the desired text in the "Text Box," and click "Download." Images will be saved in PNG format. For detailed steps, click here.

Personalization options can be set up within the design studio when creating your product. Ensure text layers remain unlocked to allow customer input, and label each layer with unique names to prevent confusion during the customization process. For step-by-step instructions, visit our Personalization Live Preview Setup.

Sign sizes are roughly 1/2 inch smaller than the listed variant size options. For example, a 36" sign is approximately 35.5". Size is determined by the sign's maximum height or width, depending on the orientation. Check the specific measurements listed in your product details. For detailed information on sign sizes and measurements, refer to our Custom Steel Wall Decor article.

Orders with a "Pending" status can be canceled or updated. Once the status changes to "Order Placed" or "Shipped," cancellations or changes cannot be made as the order has already gone into production or been shipped. For more details, visit Managing Orders.

Turnaround times vary based on design complexity and current production schedules. Typically, orders are processed and shipped within 1-4 business days. We recommend checking your order status in the MEM app for the most up-to-date information.

Note: Production times may extend during high-demand periods, such as Q4.

If a customer receives a damaged product, please contact our support team immediately with photos and order details. We will guide you through the process for a replacement or refund. For further assistance, refer to Managing Orders.

Yes, remakes can only be made using the original design from the order. No modifications are allowed on remakes to ensure consistency and accuracy in production. For additional information, visit Managing Orders.

Our support team is available Monday-Friday, 9am-5pm, to assist with any questions or issues. You can reach out to us through the support chat in the MEM app.

All MEM products are made in the USA! Orders for metal signs are shipped from Indiana. For more information, see Shipping Information.

Global pricing rules let you set pricing guidelines that automatically apply to all your MEM products. You can update these rules from the global pricing settings in the app. This way, you can manage pricing for multiple products efficiently. For step-by-step instructions, check out our Global Pricing Rules article.

Yes, you can also manually update pricing for a specific product directly from the description page in MEM. This allows you to adjust prices on a per-product basis in addition to applying global rules. For more details, visit Managing Imported Products.

Our signs are laser cut from 16 gauge mild steel and powder coated so you can hang this item indoors or outdoors. High quality, durable, and will not deteriorate! For more details, visit Custom Steel Wall Decor.

If your order hasn't been processed, it's most likely because a payment method hasn't been added. Orders cannot proceed to production without a valid payment on file. Please follow the steps in our Add Payment Method Article to ensure your payment method is set up for orders to be processed.

Follow these steps to troubleshoot:

If issues persist, provide the link to your product page for further assistance.

MEM products must be included in the correct Shopify shipping profile to avoid showing as out of stock. Ensure that MEM products are assigned to the MEM-specific shipping profile in your Shopify settings. This will allow your products to be available for purchase. For detailed instructions, please refer to the MEM Shipping Profile Setup article.

If an order has not synced, follow these steps: