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My Easy Monogram (MEM) FAQ

Quick answers to the most common questions about setup, design, personalization, orders, and troubleshooting.

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Written by Ashley
Updated today

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General Questions

  • What is My Easy Monogram?
    MEM is a print-on-demand company and app that lets you design, sell, and fulfill custom products (like steel wall décor). You can:

    • Create products in the Design Studio

    • Offer live previews on Shopify

    • Automatically send orders to MEM for production & shipping

    • Sell on Etsy through direct integration or via Shopify

  • Does MEM work with both Shopify and Etsy?
    Yes. All orders are submitted automatically to MEM.
    👉 Shopify sellers can also connect Shopify → Etsy (using apps like CedCommerce) to automate listings.

    🔗 See our Etsy Integration Guide for setup details.

  • Are there differences between Shopify and Etsy integrations?
    Yes. Shopify supports live previews. Etsy does not, so:

    • Sellers must enter personalization details manually in MEM, or

    • Upload custom artwork for each order.
      ⚠️ Etsy orders missing personalization enter Error Status and are placed on hold until updated. See → Managing Orders.

Account & Setup

  • Do I need a Shopify or Etsy account before using MEM?
    Yes. You must have an active Shopify or Etsy store.

  • How do I create a MEM account?
    Go to app.myeasymonogram.com/login and sign up.

  • How do I install the MEM Live Preview Embed?
    Follow this step-by-step guide → Personalization Live Preview Setup.

  • Why can’t I log into my new MEM account?

    When a new account is created, an activation link is sent to the email address provided. You must click the link and complete the activation process before the account becomes active.

    📌 Check your inbox (and spam/junk folder) for the activation email.

Design & Product Specs

  • How do I create a custom design?
    Use the MEM Design Studio to add text, fonts, and graphics, or upload your own artwork.
    👉 See: Custom Steel Wall Decor

  • What file formats are supported?

    • PNG

    • JPG
      ⚠️ High resolution only (300 DPI or 1000x1000px minimum).

  • Can I upload custom fonts?
    Yes. OTF fonts only.
    👉 See: Upload Your Own Fonts

  • Why are stencil fonts required for cut-out text?
    Without stencil breaks, enclosed areas (like “O” or “e”) fall out during cutting.

    • Text must be ≥ 1″ tall

    • Always use stencil fonts for negative cut-out text

  • Why do some fonts in the MEM Design Studio not work for steel signs?

    The MEM Design Studio was built to support multiple product types (not just steel signs). Some fonts were uploaded by other sellers or intended for printed/etched products, where structural support isn’t an issue.

    • For laser-cut steel signs, fonts must meet these requirements:

      • Stencil breaks for enclosed letters (O, A, R, e, etc.)

      • Minimum line thickness of 0.08" (2mm) so letters don’t break during cutting

      • Text at least 1" tall for visibility and durability

      ⚠️ Even if a font appears in the Design Studio, it may not cut correctly if it doesn’t meet these requirements. For best results, choose bold stencil fonts.


      👉 See: Custom Steel Wall Decor Guidelines.

  • Do drop shadows appear on final products?
    No. Drop shadows are for previews only and are not part of the finished steel sign.

  • What materials and finishes are MEM signs made of?
    All MEM signs are made from premium 16-gauge steel and finished with a durable powder coat.
    💡 Powder coating protects against rust, corrosion, and weathering—making signs long-lasting and low-maintenance for both indoor and outdoor use.

  • What sizes are available for custom steel wall décor?
    MEM signs are offered in six standard sizes (approx. ½″ smaller in the final cut):

    • 36″ ≈ 35.5″

    • 30″ ≈ 28″

    • 24″ ≈ 23.5″

    • 18″ ≈ 17.5″

    • 15″ ≈ 14.5″

    • 12″ ≈ 11.5″

  • 📏 Note: Signs measure by their maximum height or width (depending on orientation). The slight reduction occurs because of the cutting and finishing process required for durability and a clean powder-coated edge.

  • What colors are available?
    Available finishes: Black, White, Copper, Silver, Gold

  • What is the minimum line thickness for designs?
    At least 0.08″ (2mm) to ensure durability and cut accuracy.

  • Are there special rules for text layers?
    Yes:

    • Keep text layers unlocked so personalization can be applied properly.

    • Ensure fonts meet size and stencil requirements.

  • What should I avoid in my designs?
    ⚠️ Floating or detached elements (these will be removed before production).
    ⚠️ MEM cannot refund signs that fail due to design setup issues (such as non-stencil fonts or too-thin lines).

    💡 Tip: Always order a sample to verify your design quality and create authentic UGC (User-Generated Content) for your store.

Orders & Management

  • How long does production take?

    • Production: 1–4 business days

    • Shipping: 1–4 business days after production
      ⚠️ Turnaround times may extend slightly during peak holiday seasons (Q4)

  • Can I edit a design after saving?

    • Yes → before placing the order

    • No → once in production

  • Can I cancel or update an order?

    • Pending → Yes

    • Order Placed or Shipped → No

  • Can I put products on hold?

    • Product-level Hold: Prevents items from auto-production (used when artwork is created manually per order).

    • Order-level Hold: Pauses a specific order.

  • What happens if an order is missing personalization?
    It enters Error Status and is placed on hold. Update details in MEM before it moves into production.

  • Why aren’t my orders showing up in MEM?

    If orders aren’t syncing into MEM:

    1. Confirm your Shopify or Etsy store is connected to MEM in Settings → Integrations.

    2. Make sure the products were created in MEM, not added manually in Shopify or Etsy.

    3. Submit orders as usual—MEM products will automatically push into MEM for production.

    4. ⚠️ Still not working? Delete the product from both your store (Shopify or Etsy) and MEM, then re-import and resubmit.

    👉 If the issue is related to product setup, see the next section: Why aren’t my Shopify/Etsy products syncing correctly with MEM?

  • Why aren’t my Shopify/Etsy products syncing correctly with MEM?

    If your products are in Shopify/Etsy but not mapping to MEM correctly:

    1. Products must be created in MEM, then imported into Shopify/Etsy. Manually added products will not sync.

    2. If you use a third-party tool like Shuttle, products may transfer but will not connect to MEM automatically.

    3. ⚠️ If a product is not synced to MEM correctly, the order will not appear in MEM at all. The only exception is if the order contains another MEM product that is synced correctly—in that case, only the synced product will show up in MEM, while the unsynced one will be missing.

    4. For items that need unique, manually designed artwork for every order, use the Custom Product option in MEM and upload a new file each time.

      • ⚠️ Important: Set the product to Auto Hold when creating so you can upload the correct file before production.

    5. If products are still mismatched or duplicated, try deleting them from Shopify/Etsy and MEM, then re-import from MEM.

    👉 If the issue is with orders not appearing at all, see previous section: Why aren’t my orders showing up in MEM?

    🔗 Helpful Resources:

Payments & Billing

  • How does Auto Billing work?
    MEM charges your stored card automatically when an order is submitted.
    Charges include product cost + upsells (if selected, like expedited shipping or package protection).

  • When will I be charged?
    Immediately when the order is submitted to MEM.

  • What payment methods are accepted?
    All major debit and credit cards.

    👉 See: Add Payment Method & Auto Billing.

Shipping & Fulfillment

  • Where are MEM products made and shipped from?
    Made in the USA. Shipped from Indiana.

  • Do you ship internationally?
    Currently U.S. only.

  • What carriers are used?
    UPS, FedEx, or USPS (automatically chosen).

  • Can shipping addresses be updated after production starts?
    Maybe. Submit a support ticket immediately—updates are sometimes possible before packing/shipping.

    👉 See: Shipping Information.

Returns, Remakes & Coverage

  • Are returns accepted?
    No. MEM products are custom-made.

  • What is covered under MEM’s remake policy?

    • Production errors (misprints, coating defects)

    • Damage in transit
      ❌ Not covered: design errors by sellers/customers

  • Can remake orders be modified?
    No. Remakes must use the original design only.

Pricing & Variants

  • How can I update pricing for all MEM products?
    Use Global Pricing Rules or Advanced Pricing Rules.

  • What happens if a product falls outside advanced pricing ranges?
    The system defaults to your global pricing rule.

  • Can I manually adjust pricing for one product?
    Yes. Edit directly on the product page in MEM.

Marketing & Samples

  • Can I order samples?
    Yes. Use a 100% off discount code to order at cost.

  • Can I use mockups as product variant images?
    Yes. Create in Mockup Studio and toggle scenes on.

Troubleshooting

  • Why isn’t personalization working?

    • Keep text layers unlocked

    • Label layers uniquely

    • Use the latest embed code

    • Assign the MEM product template

    • Add preview text before saving

  • Why is my Live Preview not showing?

    • Confirm MEM product template is assigned

    • Ensure Live Preview block is enabled

    • Product must be imported from MEM, not manually created

  • My MEM products show as out of stock.
    Assign them to the correct Shopify shipping profile.

  • An order placed in Shopify didn’t sync to MEM.

    • Confirm product setup in MEM

    • Ensure product is linked

    • If needed, delete from both Shopify & MEM, then re-import

Support

  • What are MEM’s support hours?
    Monday–Friday, 9am–5pm EST

  • How can I get help?
    Through the MEM app chat or via the Help Center.

✅ Summary

MEM makes it easy to design, sell, and fulfill custom products. With live previews, automatic order submission, U.S.-based production, and robust pricing tools, sellers can focus on growing their business while MEM handles the rest.

Related Articles
Creating & Importing Products
Managing Orders
Custom Steel Wall Decor
Upload Your Own Fonts for Laser Cut Metal Signs
Etsy Integration Guide 2.0
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