Still having issues getting your video to display properly in your Livestream Dashboard?
Here are some of the most common reasons your link may not be working - and be sure to double-check your URL to make sure you don't run into any of these issues!
Step 1: Ensure that the URL you have copied and pasted is a complete URL.
Our livestreaming tool does require you to add a full, complete, and valid URL - meaning that it includes the "https://" at the beginning of the link, and doesn't include any invalid characters.
Step 2: Ensure that the URL doesn't have any typo.
It may sound silly, but if you manually type in a URL, there is a possibility that there is a typo or mistyping error within the URL that you've entered. This is why we strongly recommend copying and pasting the full URL directly - as well as pasting the URL into a separate tab or window and making sure that the URL leads to the correct video location.
Step 3: Ensure that the URL links to a video with the correct viewing permissions.
If you’re utilizing YouTube for your livestream, you’ll have three separate options in terms of privacy for your video:
Public Video: Anyone can watch the video, and the video can be found by anyone through a search through a search engine (like Google)
Unlisted Video: The video is not considered “public” and cannot be found through a search – but the direct link to the video can be shared and viewed.
Private Video: The video is only viewable by the person or account who created the video. If the link is shared, anyone else who attempts to view the video will receive an error.
For YouTube, you must use either the “Public” or “Unlisted” settings, depending on your event’s specific needs.
If you’re utilizing Vimeo for your livestream, you have several options in terms of privacy as well:
Public: Anyone can watch the video, and the video can be found by anyone through a search through a search engine (like Google)
Private*: Private videos can be seen or shared with anyone who has the link – even if the viewer doesn’t have their own Vimeo account. The link can also be “re-shared”, and this cannot be found through a search.
Password*: Videos will have a required password that must be entered by the viewer in order for the video to launch.
Hide from Vimeo*: The video can be embedded and viewed on other sites, but cannot be found on Vimeo’s website for viewers.
Only Me: The video is only viewable by the person or account who created their video, and their team members who have been given access (through Vimeo).
* These options are only available for “Plus and higher” paid Vimeo customers.
For Vimeo, you must use either the “Public”, “Private,” or “Hide from Vimeo” settings, depending on your event’s specific needs.
Step 4: Ensure that the URL leads to a YouTube or Vimeo video.
Again, it may sound silly, but you'll want to ensure that the livestream or static video that you'll be using for your event is hosted by either YouTube or Vimeo. A link to any other video or streaming platform will, unfortunately, not work.
Step 5: Ensure that the URL you're using has "embedding enabled."
In both YouTube and Vimeo, you must have the option to "embed" the video enabled. If this option isn't enabled. copying the link and attempting to run it through your Events page will produce an error.
What else do you want to do?
Not what you're looking for?
Go back to the Feature Overview.