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How do I address a last-minute ticket purchase that isn't reflecting during check-in?
How do I address a last-minute ticket purchase that isn't reflecting during check-in?
Updated over 3 months ago

There may be instances where someone has purchased a last-minute ticket (or wants to purchase a ticket at check-in!) and isn't reflecting during the check-in process.

Below, we've provided a simple guide on what to do to ensure that those last-minute purchases reflect correctly - and you can continue to check your guests in smoothly and efficiently.

Step 1: Refresh the check-in page.

If you can’t find a last-minute guest on the check-in page, simply refresh the page and see if the guest appears by searching for the ticket purchaser’s name.

Step 2: Confirm that the ticket was a "guest" ticket, and not an add-on ticket.

If you still can’t find the guest, you should confirm that the ticket purchased was a guest ticket, and not an “add-on” ticket (such as a meal, t-shirt, etc.).

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