Great news - when your bidders check out using their credit card, you’ll already have their billing address included in their transaction! In those cases, you can simply search for the bidder in Donor Management, and then collect the address from the bidder’s donor profile.
However, you may have offline payments to enter - or a participant may want to provide an alternate address for their items to be sent to. If that's the case, follow the guide below to collect and update any addresses that may need adjustment.
Step 1: Send out a communication to all of your event participants to confirm addresses.
We've created a guide on how to communicate with your participants and encourage them to take action - for a refresher on that process, click here.
We recommend following step 2 in that guide and sending a communication via Donor Management that specifically asks winners to confirm their addresses by a certain date.
You may want to also include specific information, such as whether or not your organization will hold those items until an address is confirmed, to indicate the urgency and necessity of a reply.
Step 2: Manually update any donor records that need adjustment through either Fundraising Pages or Donor Management.
You have the ability to update or add an address for a donor through both Fundraising Pages and Donor Management. We recommend taking those updated addresses that you receive and making the necessary changes.
What else do you want to do?
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