Once your auction has concluded, checking out your bidders and collecting payment for their winnings is a quick and easy process that you can manage directly through your Auctions page. This provides you with a simple process to collect the funds promised through bids at your event, as well as manage things like refunds, offline payments, and shipping costs.

For organizations, checkout and payment allows you to collect the funds that your bidders have pledged in exchange for their winnings through automated processes and reminders. This feature also allows participants to easily submit payment for those items with a few simple clicks, thanks to built-in financial tools.

To collect payment from your bidders, you can collect payments in advance for some items, such as "buy-it-now" or fixed-price opportunities. Once your auction has officially "closed," your winners will automatically be notified of what they've won and encourage them to checkout directly via either email or text.

This checkout tool also helps in terms of providing reporting on what amounts still need to be collected, as well as what individuals may have been more likely to bid on (or in higher increments).

Below, we've provided guidance on how to check bidders out following an auction's conclusion, as well as how to issue refunds, collect shipping addresses, add offline payments, and provide bidders with their winnings.

We've also provided some information on how to make sure you have Bonterra Payments correctly set up, so you can provide a seamless experience during checkout for both your organization and your supporters.

This feature is available for all users with access to the Fundraising Essentials package with "staff"- level admin access or higher within Auctions pages.

Additionally, using Auctions pages requires an organization to have Bonterra Payments set up and active as a payment processor.

Go back to the Auctions Resource Index.