What are my options if I need to verify or close my nsave account without a passport?
If you do not have a passport available for account verification or closure on nsave, there are alternative verification approaches you can use. Below, we outline the different methods and processes to assist you.
Alternative Account Verification Options
You can verify your nsave account using identification methods other than a passport. These include:
National ID (NIN/NID): Instead of a passport, you can select “National ID” during the verification process, choose Nigeria as your country, and input your NIN/NID number. A photo upload is not required for this type of verification.
Details of an Alternative ID: If you lack a passport but verified your nsave account previously with a different ID, provide the last three digits of that ID to confirm your identity.
Closing an Account Without a Passport
To close your account without a passport, follow the steps below:
Review Your Identification Document: Confirm which identification document you initially used to verify your account (e.g., National ID). This document will help in your verification process.
Provide Alternative Verification Details: If you cannot recall the previously requested details (such as occupation or passport expiry), you may answer alternative security questions. For instance, you may be asked for the following: - Expiration date of your government-issued ID (e.g., National ID). - The last three digits of your phone number linked to the account.
Account Balance Requirements: Ensure your account has no remaining balance before proceeding with closure. This is necessary to finalize the process.
Consider Keeping the Account Active: In some scenarios, if obtaining a passport or completing verification is challenging, you can choose to move your account to a free tier to avoid fees while you resolve verification issues.
Additional Notes
Specific security measures, such as providing digits linked to your ID or phone number, depend on your situation. These steps are designed to ensure your account's security and prevent fraudulent requests.
If you encounter issues or need further assistance, reach out to nsave support for tailored guidance.
Summary
If a passport is unavailable, nsave offers various alternative ID verification methods, including using your National ID (NIN/NID) or other IDs verified at account registration. You may also provide additional security details (e.g., phone number digits) to complete verification and account closure securely. Always ensure your account balance is cleared before initiating closure.