If you do not have a passport available for account verification or closure on nsave, there are alternative verification approaches you can use. Below, we outline the different methods and processes to assist you.
Alternative account verification options
You can verify your nsave account using identification methods other than a passport. These include:
National ID (NIN/NID): Instead of a passport, you can select "National ID" during the verification process, choose Nigeria as your country, and input your NIN/NID number. A photo upload is not required for this type of verification.
Details of an alternative ID: If you lack a passport but previously verified your nsave account with a different ID, provide the last three digits of that ID to confirm your identity.
Closing an account without a passport
Review your identification document. Confirm which identification document you initially used to verify your account (e.g. National ID). This will help in your verification process.
Provide alternative verification details. If you cannot recall the previously requested details (such as occupation or passport expiry), you may answer alternative security questions — for example, the expiration date of your government-issued ID, or the last three digits of the phone number linked to the account.
Account balance requirements. Ensure your account has no remaining balance before proceeding with closure. This is necessary to finalise the process.
Consider keeping the account active. If obtaining a passport or completing verification is challenging, you can choose to keep the account open while you resolve the issue. Reach out to support to discuss your options.
Additional notes
Specific security measures — such as providing digits linked to your ID or phone number — depend on your situation. These steps are designed to ensure your account's security and prevent fraudulent requests.
If you encounter issues or need further assistance, reach out to nsave support for tailored guidance.
Summary
If a passport is unavailable, nsave offers alternative ID verification methods, including National ID (NIN/NID) or other IDs used at account registration. You may also provide additional security details (e.g. phone number digits) to complete verification and account closure securely. Always ensure your account balance is cleared before initiating closure.