How to get support in the nsave app

Start with the Help Center (fastest option)

When you open support in the app, you’ll first see guided options and Help Center articles.

This is intentional:

Many common questions (cards, accounts, address changes, transfers) can be answered instantly
It helps you avoid waiting for live chat
Articles are continuously updated based on real issues

💡 Tip: Searching keywords like card, account, address, change, or delete usually brings up the right article immediately.

If the Help Center doesn’t solve your issue, chat will appear automatically.

You’ll see the option to message us when:

Your question needs investigation
Your issue involves a transfer, payment, or account
Something doesn’t look right after following the article steps

Please click on this video for guidance:

You don’t need to unlock chat manually, it shows up when it’s needed.

You can always reach us in one of these ways:

Both go to the same support team.

This setup helps us:

It’s designed to improve response times, not to block support.

If you’re searching for:

Chat / live chat / support / contact → Start in the app, chat appears when needed
Card issues → Search “card” in the Help Center
Address change → Search “address”
Account changes or deletion → Search “account” or “delete”

If you still don’t find what you need, chat will be available.

If your issue is unresolved or urgent, please message us in the app or email support@nsave.com and we’ll help move it forward.