The Handy 2, just like it's predecessor, can have issues that require some troubleshooting before contacting support. This way you can confirm your device's status and bring further information to support in cases of more severe failures.

Below you will find common issues and some steps to try and get your device back on track.

First step is to verify your charger is correct as The Handy 2 needs at least 9V to reasonably charge.

We recommend using a 20V 3.25A, 65W Power Distribution USB-C Charger. Follow this guide to check if your charger is correct or use any 20V 3.25A, 65W PD charger.

If you believe your charger is correct, try leaving the device plugged in and charging for a couple of hours.

If after a few hours your device is still not turning on please reach out to support via contact@thehandy.com or the chat box in the bottom right on the page.

First step is to verify your charger is correct. Follow this guide or use any 20V 3.25A, 65W PD charger. If your charger looks correct then try following these steps:

If your device is still not charging, please reach out to support via contact@thehandy.com or the chat box in the bottom right on the page.

When you try to charge your Handy 2's battery the charger may be insufficient and not be able to fast charge the device, when this happens the device may emit a noise that is normally not in the range for a person to hear, but due to particularities of each person you can still find yourself hearing it.

This noise is caused by a part that will be replaced in later batches of the Handy 2.

This noise does not represent an issue nor is it dangerous, your Handy 2 should be slow charging and if that is not the case you need to reach out via contact@thehandy.com

Currently there is no work around that does not involve using a proper USB-C Power Delivery with a 65W charger capable of delivering 20V / 3.5A.

You can check if your charger is delivering the amount of power in the Device Info menu, under the battery section.

If this comes up you may need to maintain the device by applying grease to the lead screw and oil to the support rods.

Please follow this guide here.

If you continue to experience this or if your device is brand new please reach out to support via contact@thehandy.com or the chat box in the bottom right on the page.

Make sure to send a video showcasing the issue alongside your Order Number so we can properly diagnose it and speed up the process for you.

You can fix it manually by using super glue or any ABS safe adhesive. Please verify you place the magnet in the correct orientation to avoid reversing the magnetic polarity.

You can glue the silicone using a silicone safe glue.

If you have additional questions please reach out to support via contact@thehandy.com or the chat box in the bottom right on the page.

We will provide instructions and specifications for this.

.Follow this guide.

Once you press this button, the Main Compute Unit will reset and this will clear the cache so you can use the Bluetooth mode.

You can also attempt to clear cache on your device but turning your phone or tablet on and then off again.

Otherwise, please reach out to support via contact@thehandy.com or the chat box in the bottom right on the page.

Please use this guide to restart the MCU and see if the device is able to boot again.

Otherwise, please reach out to support via contact@thehandy.com or the chat box in the bottom right on the page.

Any confusion or errors with the battery information displayed on the device we recommend following the following steps:

If your device information still seems confusing, please reach out to support via contact@thehandy.com or the chat box in the bottom right on the page.

Some users have reported the app showing all battery measurements, charge, etc at 0 after updating to FW4.0.18

Try resetting the MCU via the hidden button, reboot the device, and restart your phone.

Please reach out to support via contact@thehandy.com or the chat box in the bottom right on the page.