Often, if you are facing issues, it might be necessary to get more information on your device. Below you can find a guide on how to do this.

To start, you need to put your device in Bluetooth mode and connect to the Handy Onboarding App.

Once connected, you should see the main screen. Click on the three horizontal lines on the top left.

The side panel will open and you can click on the option Device Info.

Now, on this page you can see loads of sections showing information from your Device, to Network, Battery and more.